Blaze not swiping

[Beckystapleton]

I need your help please, I have today’s stats showing on my screen but can't get it back to the clock face or anything else. Does anybody know how I can get back to the clock face? It doesn’t seem to swipe left or right!

Thank you in advance!

Moderator edit: subject for clarity

[Tao75]

Try to push the left side button, 2x and you should be back to the clock face again

[BernieBee]

I have the same problem. Holding down the left and lower right buttons doesn't work, neither does holding down all three buttons (saw that tip in another post). I held down the buttons for 30+ seconds and nothing happened.

Update: It is not a solution, but I went into my FitBit phone app and changed the clock face in my settings. The clock face appeared on my FitBit! But if I go to any other screen it gets stuck again.

[AlejandraFitbit]

A warm welcome to the Community @BernieBee, @Beckystapleton and @Tao75 thanks for stopping by.

I would like to know if you have followed our friend's recommendation? Are you still having issues with your Blaze not swiping? 

Hope to hear from you soon. 

[BernieBee]

Hi Alejandra,

Unfortunately tapping the left button twice does not work to resolve my issue. I’m starting to think the left button is the issue. I can swipe left and right from the clock face but when I tap into something (stats, an exercise, etc) I get stuck on that screen.

I received my FitBit as a gift seven months ago. Is there anywhere I can take it to be looked at?

[AlejandraFitbit]

Thanks for the information @BernieBee.

If the issue you are experience is directly with your button, you may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

Keep me posted. 

[BernieBee]

@Beckystapleton, have you had any luck solving the problem?

@AlejandraFitbit, I tried both the toothpick and the canned air. No change. The button makes a clicking sound when I press it but nothing happens with the screen.

[SunsetRunner]

I'm having the same problem, and my husbands blaze has been like this for months.  Neither one of us can get them to work properly......  I'm interested in seeing what further advice you receive.

[AlejandraFitbit]

Thanks for the update @BernieBee and @SunsetRunner it's great to see you here.

@BernieBee since the troubleshoot provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@SunsetRunner I would like to know if you have contacted our support team, have they offered you a solution for this?

See you around. 

[SunsetRunner]

I did chat with customer service, and because I was 2 months over the year warranty they could only offer me 25% off a new Fitbit item, or 40% off the newest released versa.  It's disappointing because I've been a loyal user of Fitbit since the Ultra first came out.  I had to have that one replaced the first year for the clip cracking, then I bought a Fitbit One and enjoyed that model so I upgraded to the charge, then I had to have that replaced by customer service because the band was separating from the small screen.  I have really valued the customer service with Fitbit, but now I've upgraded to the Blaze and I'm still having issues with the hardware, I totally understand that Fitbit has to cut off the warranty at some point, but I'm starting to think trying another brand tracker might give me longer life span.  I have been thankful for Fitbit replacing each model within my warranty, and their friendliness/timeliness is great, but when it comes down to longevity I'm not sure Fitbit does well.  Maybe they should stop upgrading models so quickly and focus on making the tracker last longer.  I love Fitbit, but as a customer I do have to consider the cost v's life span.  Thank you for checking in on my situation!  Another great quality of Fitbit 🙂

[AlejandraFitbit]

Thanks for the update @SunsetRunner.

Your preference is really appreciated and thanks for sharing this information. If you decide to use the discount, you can check this page where you will be able to compare all the trackers/watches. Maybe there is one that meet your needs and if there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up!