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Blaze not syncing all data

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‎06-10-2019 11:43

‎06-10-2019 11:43

Very strange problem with my blaze. It's syncing steps, stairs and exercise but nothing else. I can see that the data is there on my blaze, but it doesnt show on the app.

 

I've tried resetting the blaze, disconnecting and reconnecting, deleting the app and downloading, rebooting my phone.

 

Has anyone got any ideas please?

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‎06-12-2019 15:11 - edited ‎06-12-2019 15:12

‎06-12-2019 15:11 - edited ‎06-12-2019 15:12

Hello @Babyhands, welcome to the Community forums. Sorry for the late reply. 

 

Thank you for sharing all this information about what you've experienced with your Blaze not syncing all the information to the app, and confirming that you already tried all these steps with the app and Fitbit device. 

 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. I hope everything goes well. 

 

Keep me posted on the outcome. 

 

Davide | Italian and English Community Moderator, Fitbit


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