Blaze not syncing/pairing/updating

[Anita_Blaze]

Hi,

I've had my fitbit Blaze for 6 months now. It was working perfectly until I stopped using it for a few months when I was away. I charged it and saw there was an update on my iOS app so tried to update the firmware. Now my iPhone 6s can't find the Blaze. I've deleted all the info and tried to set it up again as a new Blaze but my phone can't find it - it just keeps searching searching searching. I've turned off and on bluetooth and wireless on my iPhone and also reset it. None of that worked. I deleted the FitBit app and reinstalled it but that didn't work either.  I went to settings on my FitBit Blaze and clicked 'shutdown' that didn't work. I tried holding the left and bottom right buttons until the Blaze resets but that didn't work either. I've tried connecting it to my Windows Computer but to pair it you need a dongle. 

Any other suggestions..?

FitBit Blaze Version Number 17.8.301.7

iOS Software 10.0.2 - iPhone 6s

[iwoe]

I've got the same problem. It's not pairing with my phone and I did the same as Anita.

Help please

[AlejandraFitbit]

Welcome to the Community @Anita_Blaze and @iwoe it's great to see you around.  Thanks for troubleshooting this inconvenience by yourselves. Since you have already tried all troubleshoot possible, I recommend getting in touch directly with our support team, for a faster response you can contact them via phone or chat.

Let me know how it goes. 

[Chunkz27]

Same issue, not syncing since last update on Android 5.1

[Beppe1990]

Me too have same issue on iOS 10, but when i shutdown the blaze, then it return to syncing with phone..

[FerdinandFitbit]

Hey there guys @Beppe1990 @Chunkz27, good to see you in the Fitbit Forums!

If you're having issues with your trackers not syncing with your phone and you've already tried to restart your trackers by pressing and holding the left and lower right buttons for about 10-12 seconds to no avail, I'd recommend setting up your trackers as new devices.

For this, go to the Account section and here look for the option that says "Set up a new device". Follow the on-screen instructions and once it's done, see if it works better.

Hope this helps. Let me know if you need more help! 🙂

[runner007]

we tried your suggestions the app still not picking up the fitbit.

[FerdinandFitbit]

Hi there @runner007. Good to see you in the Fitbit Community! 🙂

Im' sorry that didn't work 😕

At this point, I would say you can feel free to get in touch with the Support Team for them to take a deeper look and to get you back on track. They'll be happy to help you out!

Let me know if you need anything else!