Blaze not syncing to android

[Bikerbeach]

I have a charge and was given a blaze yesterday as a gift . Both are working perfectly on iOS with my iPad . Android , Samsung S5 is a different story . Using the Fitbit app I removed the Blaze and added again . The blaze now shows as connected to the device but it does not sync. When I open Bluetooth on my Samsung phone the blaze is displayed as a paired device so that I'm sure the two devices can see each other. The charge is still syncing.

Any advice ?

[Rich_Laue]

Do you have notifacations enabled on the iOS device? This will cause a bond with the Blaze, keeping your android device from communicating with the Blaze.. The fix is to move the iOS device away or turn off its BT. This is because a Bluetooth receiver as what the blaze has, simply can only talk to one server, device, at a time. 

Also don't remove the tracker from the app, remove it from the phones BT settings screen, then force a sync. 

[Bikerbeach]

Perfect ! I turned off Bluetooth on the iPad my android phone is now syncing . Now to figure out how to get notifications. 😀

[Rich_Laue · Accepted solution]

Look here http://help.fitbit.com/articles/en_US/Help_article/1979

What I don't see in this doc is the need to enable show on lock screen under sounds and notifacations in the phones settings. 

On another note, the default messaging app doesn't work the way you want it to? And will only show a message count when more than 1 unread message. 

[Bikerbeach]

Rich thanks for your help. My tracker has been working great . Interesting thing is the charge has no problem connecting to both devices all the time . The blaze gets confused so I have to remember to turn off blue tooth on the device I am not tryjng to sync with. Which is really not a big deal.

[Rich_Laue]

Do you have caller ID enabled on the Charge? If not, your Charge won't bond the way the Blaze does.

[Bikerbeach]

The charge is working fine 😀 In fact I'm thinking of giving it to my dad if the bad will fit him .

[FerdinandFitbit]

Great to see you in the Community @Bikerbeach! 😄

I'm glad you were able to get back on track with the suggestions @Rich_Laue gave. Anything else you may need, let us know! 🙂

[Bikerbeach]

Thanks Ferdinand , now that I've been using the blaze for a bit I really like it! I take it off when I go swimming is that necessary ? It would be nice to see my HR.

[FerdinandFitbit]

I'm glad you're enjoying your tracker @Bikerbeach 😄

Now, when it comes to swimming, yes, it's necessary for you to take it off 😕

Fitbit trackers are water resistant which means that it will resist rain, sweat or in the situation that it falls in a pool and you act promptly to take it out, the tracker should not suffer much damage. However, if you use it for swimming or showering with it, there's a chance that the tracker will get damaged.

Let us know if you need any more help!

[Bikerbeach]

Oh I througt it was ok to wear in the shower. Thanks for posting

[naladivad1]

having issues syncing my blaze to android

[FerdinandFitbit]

No worries @Bikerbeach 🙂

Hi there @naladivad1. Welcome to the Community! 🙂

I can recommend restarting your tracker by pressing and holding the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and also turning your bluetooth off and back on can help.

Try it out and let me know how it goes!

[Nat08]

I have to shutdown and resart the blaze 9 out 10 times jist to sync this is getting very frustrating and starting to wish i never upgraded from the charge it was never a problem

[FerdinandFitbit]

Hi there @Nat08. Good to see you in the Fitbit Community! 🙂

I can recommend setting up your tracker as a new device. For this, restart your tracker just one more time making sure to press and hold the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. After that, you need to go to the account section. Here look for the option that says "Set up a new device". Follow the on-screen instructions and it should connect without any problem and not give you problems after that.

Let me know how it goes!

[Nat08]

Thank you it seems to be fixed now

[FerdinandFitbit]

Yay! Great to hear @Nat08! 😄

Anything else you may need, I'll be happy to help, just let me know!

[KGibson72]

I love my new Blaze but I cannot get text notifications from my Galaxy S4. It says Blaze classic is paired with Bluetooth classic. Any suggestions?

[FerdinandFitbit]

Good to see you in the Fitbit Community @KGibson72! 🙂

I'd like to know if you've already turned on the notifications from your Blaze settings. If not, please tap on the picture of your Blaze while on the dashboard. Scroll down to "Notifications" and make sure to enable them. Follow the instructions and after that, get your tracker to sync. Once you've done this, you should be able to receive notifications on your phone.

Hope this helps. Let me know if you need more help!

[Bright2]

Hi, I just got a Blaze yesterday and the syncing to my Galazy S5 is very sporadic.  At the moment it having issues syncing and last sync over 2 hours ago.  It keeps trying but doesn't sync.

I have "rebooted", I have taken off all other paired Bluetooth devices from my phone (which is a bit of a pain) and I have tried to add device & then "replace Blaze" so I don't loose any tracking that has occured.  

I'm on version 17.8.402.1 - all day sync is on.  Blue Tooth classic is showing as "pair" on Blaze and can see that the Blaze is paired in my bluetooth.

Any advice on how I get this to sync please?  Thanks!