Blaze not syncing to app

[so8sk]

Hi, 

My Blaze is not automatically syncing with my Andriod App.  The App is set to "all day sync."  I have toggled that off and then back on.  I have restarted my phone.  I have restarted my Blaze.  It still will not automatically sync to the app - I have to open the App and sync to get it to update.

I have used many trackers - the surge, Charge, and Charge HR -- and did not encounter this issue with any of these.  I still use the Surge and it continues to automatically sync despite the Blaze's failure to do the same.

Please help!!  This is driving me crazy.  Thanks!

Moderator edit: edited title for clarity and format

[Corvettekid]

D4, try re-starting the phone rather than re-installing the App and report back.

[D4ni3l]

Done, without Effect...

[Corvettekid]

D4, try re-starting it 1 or 2 times...even 3 times.

Mine has lately needed 2 re-boots to synch.

FitBit Mods......this Synch problem is a major PITA.  My Galaxy S4 shows BLAZE as a paired device...Bluetooth is on....and it won't synch.  I have that red circle with an exclamation point (!) in it...I hit it....it spins for 1-2 seconds....then turns into the Red Circle again. 

Are you folks working on a fix ?  Is this synch problem just for Android users or iPhoners too ?

Could it be an App glitch ?  Are the FitBit Mod users having this problem ?

[Corvettekid]

FitBit Mods:  Would a video of the problem help or are your tech people on this ??

[MelodyDashora]

Finally an explanation- thanks!

[D4ni3l]

And that explanation would be? Oo

[Rich_Laue]

For videos see the Fitbit Yoitube Channel.
https://www.youtube.com/user/FitbitOfficialSite/videos

[Corvettekid]

I don't see anything in those videos that helps with the synching problems.

Can we get some feedback from the FitBit Mods....are the tech people at least working on this ?

[Rich_Laue]

@Corvettekid, Printing in bold letters will not get the attention of a mod, Looking at the Community Basics can show you how to identify a mod, and then tag them. This will then send an email that they where mentioned. This is why you got the alert that you where mentioned.

For sync problems, I can tell you the many different things to try on the phone, but shutting the phone off, and turning it on will take care of almost every one in two steps, then try a restart of the Fitbit.

Go into the Blaze settings and turn the Blaze ooff press any button to turn on.

If these steps still didn't work, go into the bt settings on the phone remove the Blaze, remove the Blaze, open the app up and sync.

Still doesn't work?

Log out of the app, then back in.

Still no, you have a choice to make, the easiest is to delete three app, then install a fresh copy.

The next would be to add the Blaze as a replacement device of your existing Blaze.

[Corvettekid]

Rich, thanks for the suggestions I may try some of them.  Not sure what you mean by the alert I got (?).

FWIW, I have turnd off the All-Day Synch and that seems to have helped.

(1)  The restart of the FitBit (left & bottom right buttons held until logo pops up) -- did nothing.

(2)  Restart of Galaxy S4 -- works, sometimes takes 2 (or 3) restarts.

(3)  Re-installing App -- haven't done that yet, may try it later.

(4)  Logging Out of App -- not sure what that would do, just re-inputting Login/PW will help ?

[coachliz]

Hi, Rich. Just wanted to thank you for your advice. I had not been able to use my Blaze for over a week since it was not syncing or updating and it was giving me the wrong time and wacky information. Clearing the data got it to Sync and after shutting down my phone and turning Bluetooth on and off several times it finally downloaded the latest update.

I was on the phone with Fit Bit Customer Service for over an hour and they were not able to figure out how to get it to work. Their solution was to send me a wireless dongle so I could sync it using my computer. So on top of my tracker not working I wasted over an hour of my life with someone that didn't know how to help me.

It's a shame that we have to go through so much to do a simple sync/update. I am extremely disappointed with Fit Bit and if this isn't resolved soon I am going back to a Microsoft Band. It's not as popular as Fit Bit but I never had a problem with it and it has way more options than the Blaze. 

[dff]

my blaze wont synk

[dff]

Still won't sync

[coachliz]

I gave up @dff I returned my Blaze yesterday. The problems were overwhelming and I don't want to be wasting time trying to figure out how to get it to Sync.

[SunsetRunner]

@coachlizOut of interest, how long have you had your blaze? I am also now in an endless loop of sync issues - tried all the suggestions regarding restarts, re-pairing, classic vs low energy mode, clearing cache, clearing data, reinstallling etc etc.

The issue is a fundamental one - fitness for purpose. It is not reasonable to expect the end user to have to jump through all these hoops just to use the device for its intended purpose....

My issue is that I have had the blaze for around 60 days before it started displaying these issues - will I still be able to return it?

Nick.

[D4ni3l]

I got mine on April 21st... and had sync problems as well ... but after the firmware update and the app update it works 99% of the time ... notification forwarding is a bit wonky ... but the stats sync very well again.

Just wanted to leave some feedback! 🙂

[dff]

now it works perfectly first time synking this can drive a person crazy
geeeessssso what can be done??

[gangbuster047]

I just bought the Blaze, and if this thing wont sync tonight I am done with Fitbit all together. This is the most frustrating piece of $200.00 junk I have seen. I have tried everything in the book. All suggestions on here have been followed, and on other sites. I have the phone app, and the app on the PC> I have tried bluetooth, and hardwire. NOTHING WORKS. Getting pissed just thinking about it. Hope Best Buy takes it back tomorrow.

[gangbuster047]

also why hasn't Fitbit responded to these posts? Do they hate their customers?

[SunsetRunner]

@gangbuster047 "why hasn't fitbit responded to these posts?"

Probably because this is a community of fitbit users and not fitbit customer support, which can be found elsewhere