Blaze not syncing to app

[so8sk]

Hi, 

My Blaze is not automatically syncing with my Andriod App.  The App is set to "all day sync."  I have toggled that off and then back on.  I have restarted my phone.  I have restarted my Blaze.  It still will not automatically sync to the app - I have to open the App and sync to get it to update.

I have used many trackers - the surge, Charge, and Charge HR -- and did not encounter this issue with any of these.  I still use the Surge and it continues to automatically sync despite the Blaze's failure to do the same.

Please help!!  This is driving me crazy.  Thanks!

Moderator edit: edited title for clarity and format

[dpollard]

But I would certainly hope that they are monitoring it. No better way to get customer feedback and no better way for them to lose customers and lose credibility.  HUGE miss on their part if they are not.

[szidlon]

My Blaze has also quit syncing, Samsung Galaxy 6 Edge, yes, I've reset the Blaze, no effect.  I unpaired it and tried to re pair it to my bluetooth and it's saying pairing rejected by Blaze.  Not a happy camper right now.

Edited to add, yes, I did a restart on my phone as well.

[Gabntalk]

I am having to manually sync, honestly the flex and the little $59 zip did better, I am a little surprised and disappointed.

[Corvettekid]

Try re-starting your smartphones 1-2 times to get the phone to synch.  Or re-start the Blaze.

[dpollard]

Been there, done that, over and over and over.

[Waves]

I'm having the same problems with my Iphone. It has been going on for several days.

[ErickFitbit]

Everyone -- If you're still experiencing issues with syncing your Blaze to the app, please answer the following questions:

1. What firmware version are you on? This can be found in the Fitbit app or the online Dashboard under the "Device Settings" page.
2. What make and model mobile device are you using?
3. What OS version are you using on that mobile handset (iOS 8, Android 6.0)?
4. What troubleshooting steps have you taken already (be as detailed as possible)?
5. Are you seeing any error messages when syncing? If so, please share a screenshot.

Also, try the following troubleshooting steps, did any specific step resolve the issue for you? Looking forward to your responses.

[Waves]

<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />

What firmware version are you on?

8.200.3

What make and model mobile device are you using?

I-Phone 6

What OS version are you using on that mobile handset (iOS 8, Android 6.0)?

iOS 9.3.2

What troubleshooting steps have you taken already (be as detailed as possible)?

• Removing/Re-installing the app from my phone




• Disconnecting/Reconnecting the device from Bluetooth




• Rebooting my phone

Are you seeing any error messages when syncing? If so, please share a screenshot.

• Yes-“Try Again to sync”

[dpollard]

Yes, I am still experiencing constant issues.  I just received a replacement unit that I need to switch out.  I am on version 17.8.200.3.  Using LG4 phone (a VS985 4G LTE), Android version 6.0.  I have done EVERY single troubleshooting step over and over and still have nothing but issues.  I don't get any error messages except the red circle with the exclamation point.  No explanation, nothing.  As of right now, the last time my phone synced was yesterday morning at 8:03 AM EST.  Hoping that when I pair up the replacement unit, I have much better results, or I will be looking for a new brand.  So very disappointed with this product.

[BelindaS1970]

I'm having exactly the same problems with my blaze. Had the blaze first connected to a galaxy Note 3, no problems what soever.. Last month changed to a note 4, and have not been able to sync ever since. Contacted fitbit.com, and their response was that they have not heard of problems before... Strange as they must have been tracking the problems as reported here..

[bunte]

1.  Firmware Version: 17.8.200.3

2.  Samsung Galaxy 7 Edge

3.  Android 6.01

4.  Many, many reboots.  Wifi and bluetooth on/off.  Switched to Bluetooth Classic (which eats up battery)

5.  Just stops synching all the time.

So, I would think that this issue (that has clearly been going on for months) should fall on FitBit to resolve and not the end-user communitiy. 

I want to give this tracker a chance...but if it doesn't synch on its own, it proves to be more hassle than it is worth...

Please have the folks at FitBit push out a patch to resolve this issue.

-BB

[Rich_Laue]

@bunte Good morning. Some thoughts i have.

I'm not site what you mean by switched to Bluetooth Classic, this is only used for controlling the music player, all syncing needs to be done through Bluetooth Low Energy.
Is there any other device in the area that has previously been used to sync tye Blaze? If so turn off its bluetooth.
I don't see any mention that a forced restart had been tried, or a complete power off of the phone.

Sometimes doing a shutdown of the Blaze through its settings menu is enough. 

For me most of my problems where resolved by force closing the app, simply turning BT on the phone off/on, with an ocaisional restart of the Blaze.

I haven't checked to see if your phone is listed on the tested and known to work list.

If it is not there it doesnt mean it won't work, it means it hasnt been fully tested,  and users have found many more phones actually are working. Your experiance may vary. 

Since your phone has synced, ill assume it should work.

To address the issues in general, im running the Beta version of the Fitbit App, and with the latest few versions, it has been syncing on demand everytime. I don't see evidence that the background, all day sync is syncing as frequently as Fitbit says it should.

So yes Fitbit is working on this. There might still be other problems that I'm unaware of. 

[MelodyDashora]

So I have had many fitbits and I feel like Blaze is the most pretentious baby when it comes to airwave usage.

Steps I had to take to get my Blaze to finally work no problem:

1: Remove the App on old and new device (all devices)
2: Remove the device from Bluetooth settings on old and new (all devices)
3: Make sure your Blaze is fully charged - I'm not sure why but this is a very important step. Don't try to reset anything without your device charged up at least past half way but I'd fully charge it.
4: Hard reset your device (hold the left button and right bottom button at the same time until you see the Fitbit logo)

Now
1: reinstall the app
2: search for your blaze- even if it gets stuck at loading settings (last screen) it's just updating your Fitbit and for some weird buggy reason it doesn't say that so I think I have screwed this up a million times so keep phone and Fitbit close - after 20 minutes even if the screen is still frozen the update worked or will be past the point of it not working and will finish the update later.
3: restart your device and it should work!

Sent from my iPhone

[SunsetRunner]

I have an andriod and experience this exact problem every couple of days. Really sick of it.

[Paints]

@ErickFitbit any news of when this issue will be fixed?

I had a few days where my sync worked but then it stopped again and after uninstalling and reinstalling the app on my phone I'm still having problems.

I've tried all of your workarounds and am not prepared to do this every single day, it should sync accurately at least once every day otherwise what's the point?!

I've now found that this causes another issue, I went out for a bike ride last night and because my blaze wouldn't sync with my phone I couldn't use connected GPS to track my ride.

This really is the dumbest smartwatch I've ever seen, to think that you released this watch with so many bugs is shameful, what options do I have for getting a refund?

[KarlFletcher]

Hi all,

I've been doing a bit of digging into this. I brought a blaze on Wednesday night and have been having much of the issues you have with sync'ing. Starting from scratch the requirements for the phone are location on, wifi of data on, Bluetooth on.

Location for the GPS, data of wifi as this syncs with a server, Bluetooth to connect to the fitbit

Now upon initial setup all works fine...I get problems ad soon as I disconnect my bluetooth for whatever reason. If I go to my car it connects automatically, if I put my phone into power saving mode or turn it off etc...whatever the reason I am then unable to reconnect via the fitbit app...it just errors

After a bit of playing it turns out the short term fix for this is quite simple but a pain in the butt.

1. Remove the device from devices in the fitbit app
2. Go into your bluetooth settings and unpair it (if you don't the app can't find the fitbit)
3. Resync the app with your fitbit

For me...temporary fix...but annoying

I have now discovered it seems to be the bluetooth pairing causing the issues, which really is a bug with their firmware me think

If I just follow step 2 it connects everytime (trialled over a 3 hour period of constant connecting and disconnecting).

I will be asking to exchange mine or "upgrade" to a surge due to the firmware issue but try these steps and see if they help you at all 🙂

[MicheleR1965]

My Blaze has stopped synching with my Galaxy Note 4 recently.  It's getting tiring have to go through these steps every day to synch my blaze to the app.  I had my Blaze replaced after initially buying it because of not holding a charge, so now I am even more irritated. I really want to tell everyone I know how much I love my Blaze, but when they ask if I have issues, I cannot lie to them.  I hope Fitbit can come up with a good resolution soon. In the meantime, I will uninstall the app, and try synching to my tablet, which will mean instead of synching throughout the day (I do the challenges), I will have to synch before bed every night (since I am not always on my tablet).

[Rich_Laue]

At work I put my phone in ultra power save mode. I turn this mode of and get the location warning if I fail to turn back on location, but never have problems syncing.. 

When I do turning Bluetooth off/on seems to fix it. 

As for number two, some have found this does fix there sync problem, probably not everytime. When removed the app will pair the Fitbit to the phone and do a sync. 

I've also noticed a restart of the phone has been required for every Fitbit app update layely. 

[Rich_Laue]

PS: a restart of an android phone iat least once a week is mandatory.. This will clean up and free unused memory. 

[LindaMcC]

Me too!  At first it was intermittent - I would get notifications to the blaze and then I wouldn't.  Since Sunday I have been unable to get it to sync or update.  I now have a serious love/hate relationship with my Blaze.