Blaze not syncing to app

[so8sk]

Hi, 

My Blaze is not automatically syncing with my Andriod App.  The App is set to "all day sync."  I have toggled that off and then back on.  I have restarted my phone.  I have restarted my Blaze.  It still will not automatically sync to the app - I have to open the App and sync to get it to update.

I have used many trackers - the surge, Charge, and Charge HR -- and did not encounter this issue with any of these.  I still use the Surge and it continues to automatically sync despite the Blaze's failure to do the same.

Please help!!  This is driving me crazy.  Thanks!

Moderator edit: edited title for clarity and format

[KarlFletcher]

Hi,

Since my last post I have actually traded mine in for the Fitbit Surge. However - I still have the same issue. I have a Galaxy Note 4 running Andoid Marshmallow 6.0.1 on EE and like the blaze when I initially set it up it works fine, but once the bluetooth is disconnected from the surge it no longer connects

If I remove the paired device from my Bluetooth list it connects fine... Until the device re-pairs itself a day or so later, then it doesn't connect and I have to remove it again, then it's fine for another day or so

The surge comes with a device to connect it to a laptop/pc so I will test the app on a windows 10 laptop via this and my standard laptops bluetooth over the next few days to see if it has the same issue on windows via both methods as it does on Android

[Tom1947]

Just found "settings" on my fitbit (not on the "Dashboard") and found that, somehow, my bluetooth on the watch had been turned off. I can't figure out why that happened, but it may be the answer for others whose fitbit frequenty fails to "connect" and/or sync with the Dashbiard.

[Rich_Laue]

@Tom1947 this settings on the Blaze it it called Classic? If so than it is strickly used for music control.

[LindaMcC]

Hi Tom. I did a hard reboot- hold the left and bottom right button at the
same time until it restarts. It fixed all my problems - syncs properly and
the Bluetooth does not turn itself off. Good luck.

[Tom1947]

I'm not much on technology these days, learning only what I absolutely have to. I don't believe the word "Classic" was associated with the bluetooth switch on my Blaze Fitbit "settings" tab. I don't do anything with music or notices, just the "fitness" data it collects. All I know is that as soon as I clicked the bluetooth button to the "on" position, the Dashboard IMMEDIATELY connected and uploaded/updated the firness stats from the Fitbit to the Dashboard. This will be the first thing I will check in the future, if I again experience a connectivity problem between the Fitbit and the Dashboard on my Android smartphone. (By the way, I'm in Colorado these days, but I grew up in Bergen County in New Jersey.)

[Tom1947]

Hi Linda - If I have a repeat of the syncing problem, and my first solution (see my other reply - to Rich) doesn't work, I'll try that "hard reboot" you described. Either solution is easier than uninstalling/reinstalling the Dashboard app, and the easiest solution is always the best solution for me - the easiest solution that works, of course. ;-]  Tom

[Snappy6]

FYI, I have been having the same problem for the last two days. I did all the things that everyone has been suggesting. Finally I unpaired and removed the Blaze from the phone, restarted the device, and then reinstalled the device. Unfortunatly, I lost the data from the last two days, but it is working again....

I am not very happy with this. Never had a problem with my Flex. Starting to regred the upgrade.

[Rich_Laue]

@Snappy6 sorry about the loss of steos, it sounds like you did more than remove the tracker from the phone.. The in pair did this.. It sounds like you removed the tracker from your account also, this would happen by delegating the tracker through the app. 

My suggestion next time would be, in this order. 

• Make sure app is up to date
• Restart phone
• Restart tracker
• Remove tracker from phones BT, then do a sync. 
• Log out/in on the app. 
• Delete app, install fresh copy. 
• Add tracter as replacement device, this will do the same as removing tracker from account then adding, but with a difference.. When I do this the in sync data is not lost. 

Adding a tracker that is not currently attached an account will cause Fitbit to treat this as adding a new device and possibly delete any steps on the tracker being added. 

[ChrisPalmer]

I just turned off my Wifi on my LG Stylo and now it syncs. I need my Wifi so I am forced to turn it off, manually sync to the app on the phone, then turn my Wifi back on. With the Wifi on, the sync is hit and miss. Mostly miss.

[kingus]

Syncing is very hit and miss for me.  Connected GPS is a complete joke and just stops working midway through a ride.

I really regret the Blaze as a purchase. 

[Tom1947]

I have had no problems since my last entry. As long as my phone's and my
Blaze's batteries are charged, and my laptop is on and connected to my
Wi-Fi, everything seems to work fine. The only time I lose anything is the
hour or 2 that it takes to fully recharge my Blaze battery, because I can't
charge it while I'm wearing it. So I try to recharge the Blaze while I'm
eating dinner and/or watching the evening news.

Tom

[Tom1947]

What's a "tracker"? "tracter"? What are "steos"?

Numbers 6:24-26


May the love and kindness of Jehovah God envelop you and keep you safe,
healthy, and happy...

Tom

Whatever intelligence, wisdom, or skills I may have, I have them as a gift,
and as an expression of undeserved kindness and love, from Jehovah, my God.

[Tom1947]

My Blaze is my first and only purchase of a fitness/exercise/BPM monitoring
device, and I'm still only using it for the basic functions. I haven't
entered any eating plan, water goal, or exercise programs yet. When I get
more comfortable with this thing, I'll try to figure out how to
differentiate between walking, walking on a treadmill, using stationary
weight lifting machines, and maybe even bicycle riding. As far as I know,
the Blaze isn't waterproof to any practical degree, so I couldn't measure
effort from swimming. I'm reasonable happy to be working out the "kinks" of
learning how to use the device, and mostly have to get over the inertia of
starting a fitness program for myself.

Tom

[Tom1947]

How strange! I don't know what to say about your problem.


Tom

[Masaryou]

I'm having so many issues with my blaze. It isn't syncing throughout the day, at all, I need to force it, and even then it usually takes a million tries. Before it does it. God it's such a headache it's not worth it. I don't reliable get notifications, and when I do they're usually a day late. And it keeps randomly restarting itself, and no it's not because I'm holding down any buttons. I've been talking to Customer Service for over a week trying to get this resolved, it's really not worth the trouble. This isn't some cheap trinket. We paid good money for this device, it shouldn't come with so many problems. I'm gonna see if I can return it. I got it mid-April but the problems are just compounding and customer service is surprisingly being useless and having me run in circles. They used to have amazing customer service, now it's horrible. When did that happen?

[Liswest]

Report it to Fitbit they replaced mine and it synced fine then I had another problem
With the new one where the alarm didn't go off!

Sent from my iPhone

[edaguy]

Hello, 

 I was having the same problem about the fitbit not syncing.  

What worked for me was to hold down the left button of fitbit and the bottom right, wait for it to reset.

this reset does not clear out data, at least it did not for me.

After i did this i was back up and running...

Hope this works for you too

[FerdinandFitbit]

Hi everyone! Good to see you all in the Community! 🙂

For those who have already tried to restart the tracker by pressing the left and lower right buttons until the tracker restarts but have had not luck with getting it to sync, I would recommend setting up your tracker as a new device by going to the account section. Here select the option that says "Set up a new device" and follow the on-screen instructions.

Hope this helps! Let me know if you need more help.

[sneddon]

i have been trying all the different tips and tricks to see if my blaze will sync with no luck.  i have accepted that it is a piece of crap that can only be used as a digital watch and have steered others away from it. what a waste of money.

Dave

[FerdinandFitbit]

Hi there @sneddon. Good to see you in the Community!

I'm sorry about the issue you're experiencing with your tracker. I would recommend getting in touch with our Support Team.  They will be happy to take a deeper look into your situation and they will be able to get you back on track.

Let me know if you need more help!