Blaze not syncing to app

[so8sk]

Hi, 

My Blaze is not automatically syncing with my Andriod App.  The App is set to "all day sync."  I have toggled that off and then back on.  I have restarted my phone.  I have restarted my Blaze.  It still will not automatically sync to the app - I have to open the App and sync to get it to update.

I have used many trackers - the surge, Charge, and Charge HR -- and did not encounter this issue with any of these.  I still use the Surge and it continues to automatically sync despite the Blaze's failure to do the same.

Please help!!  This is driving me crazy.  Thanks!

Moderator edit: edited title for clarity and format

[jsherman]

so great. now I can't synch my fitbit blaze or ask for help 😞

[SteveH]

@jsherman seems to me that if you have been able to make that post then you can make a post asking for help. Why not post in the Blaze community and we'll try to help.

[jsherman]

Same issue here. do you lose your data if you do this? I haven't synched, so don't want to lose data

[FerdinandFitbit]

Hi there @jsherman. Good to see you in the Community!

Are you also having issues syncing your tracker to your mobile device or computer?

If you haven't tried yet, please restart your tracker. This will not delete any information but will only reboot it. For that, press/hold the left and lower right buttons for 10-12 seconds and your tracker will turn off and will come back on. After that, try to get it to sync and if that does not help, you can try to set it up as a new device. This WILL delete all the information that was not synced to your account since the last time you synced.

For setting it as a new device, go to the Account section, choose the option that says "Set up a new Fitbit device" and follow the on-screen instructions and see if this works.

Hope this helps. Let me know if you need more help.

[sneddon]

I have tried these methods over and over again and at this stage losing
data is the least of the issues. We (Fitbit users) should not have to
continually reset, reboot and reconnect. The devise should just work.
Reliability is what you expect when you make a purchase.

I read all the comments and replies, and it is the same **ahem**. But you
(Fitbit) do not seem to do anything about it.

Very poor customer retention, which is a shame because it is essentially a
good device, when it works.

Dave

Kind Regards

David Sneddon

[dpollard]

Totally agree with you. I am so over my Blaze not syncing, rebooting and doing everything over and over just to get the data. What is also disappointing is the inaccuracy of The results, as much as 25% difference in other tracking methods. I am already starting to look at other options, even as a long time Fitbit user, I can guarantee won't be another Fit bit. So very disappointed.

[Ence]

If you have an anti virus app on your android phone you may need to check the app setting that may turn off or play with the Bluetooth settings, I had an issue that had the "Always connected" "All-Day Sync" enable they worked one day stopped, I even uninstall & reinstall the Fitbit app didn't work till I put two and two that anti virus app I had was messing with my Bluetooth putting it to something called "Just a phone mode" was enabled on the anti virus app when it kept turning off my Bluetooth.

[wmacdormott]

I am having the same issue for the past week now. I can not sync to my android app. If to use computer it does just fine. I have restarted the blaze and deleted the app and I deleted the blaze off my account and redid it. it works for a few hours then nothing again. WHAT DO I DO!!!

[AngelaMa]

Hello @Ence thanks for sharing this information! 🙂 @sneddon and @dpollard since you already tried the troubleshoot advised by @FerdinandFitbit on the post above my advise is to contact our support team for assistance. Let them know with details the troubleshoot you have performed to save some time. @wmacdormott welcome to the Fitbit Community! to better understand your issue can you please let me know your phone model and operating system? 

Catch you later! 🙂 

[SanFit]

Hello @AngelaFitbit I have a sync problem with Blaze for more than one week. My Windows 10 notebook could detect the tracker via bluetooth LE and connected. In Windows 10 app, I could add the tracker and it retrieved all the activities. But, after that, it could not auto-sync the tracker anymore. It said that the tracker need to be set up. How to solve this problem?

Also, I would like to know how to sync the tracker via the web browser login of fitbit website? I could not find the sync icon.

[Rich_Laue]

@SanFit my first thought would be to remove the Blaze from your BT settings and do a sync. If this fails go to the fitbit app on the phone and set the blaze up as a replacement device. 

Second thought if you want to try a different phone, you will first have to turn your phones BT off, this will unsure the blaze is not connected. 

On the other phone download the fitbit app, log into your fitbit account and the phone will setup and try and sync your tracker. 

This is the same as when you initially used the app to connect the tracker to your account, then let the app connect the tracker to your phone. 

The difference is that the tracker is already connected to the account, the app just needs to connect it to the phone.

Trying to pair through the phones Bluetooth can not be down, you will always get a pin rejected by tracker error. 

Later you will need to remove the Blaze from your friends BY settings, or you might receive their messages when they are around. 

[SanFit]

@Rich_Laue Thanks for your suggestion.

I have switched off my friend's bluetooth. I have removed bluetooth driver, removed the Blaze from the app.

That's why I could pair the Blaze to my own notebook.

I wonder if it could "sync" the activities data on the first device setup, why it cannot sync after that initial setup.

I have never successfully paired Blaze with any mobile phone in bluetooh LE mode (Samsung A7, Oppo F1, iPhone5). I always get PIN PassKey rejection. Only classic mode can be paired, but it could not sync my activities after initial setup. Old activities data could be retrieved on first time only. After that, no sync anymore.

Is the "sync feature" on my Blaze broken? Or any other setting should be corrected?

[SanFit]

What actually happened to my 3 months Blaze? For more than one week, I could not sync anymore after initial Setup. I have reset the device by pressing the left/right button. I have unpaired and re-paired the device. Removed from account, and re-added. Windows 10 FitBit App could detect the tracker, and after initial setup, it could retrieve the activities data, but after a few minutes, it could not do the automatic sync anymore. Please kindly give suggestion on how to solve this frustating sync problem. [img]http://image.free.in.th/v/2013/iq/160914121801.png[/img] A succesfuly initial setup. It could sync the activities data. [img]http://image.free.in.th/v/2013/ij/160914122415.png[/img] After a few minutes, it failed to make automatic sync. [img]http://image.free.in.th/v/2013/iw/160914122644.png[/img] I have never tried to attach the tracker with other computer/phone, but it said that I need to disconnect with other device.

[SanFit]

[SanFit]

I would like to apologize for previous wrong HTML image attachment.

First image shows successful setup, successful sync after initial setup. Data retrieved correctly.

Second image, after a few minutes, it failed to auto-sync. Need setup.

Last image, it said that I need to disconnect the tracker from other device. I had no attempt to connect the tracker with other device except this Windows 10 notebook.

PLEASE HELP. What actually happened to my tracker?

[dpollard]

I did after I had my Blazero for about 6 weeks. They sent me a replacement. This one is worse than the first one. It will goes days without syncing, and when I try to sync, it can take up to an hour. I still question the accuracy as it can be as much as a quarter of a mile less than MapMyFitness. I am already shopping for a new one, and it won't be a Fitbit, which is a shame as I have been a big fan, buying the Charge HR for my family members and boyfriend

[sneddon]

Still all the same issues with the same response from Fitbit. How about
making a device that just does what it is intended to do with out having to
inconvenience it's user to continually sync and reboot.

The solution is easy, go and buy a different device that actually does what
it intended to do.

That is what I have done and have advised other not to waste their money on
fit bit devices. Unless they are looking for an expensive digital
pedometer.

[dpollard]

I agree! Very disappointing product. Researching new alternatives. Won'the have much longer

[Rich_Laue]

I haven't had many sync issues with the Charge 2, Blaze, Surge, Charge HR, Charge, One, or Zip.. My issue is that the tracker a sync but the app doesn't seem to know it.

@SanFit please understand that you will never get the Blaze LE paired to a phone through the Bluetooth Settings screen, you will always get a rejected code message.
I'll try and say it different thN i didin the last post.. it is the job of the app to pair the tracker.

There is no need to disconnect your tracker from your account, you won't be able to do anything until it is reconnected and you will loose any instances data.

Since the app is asking you to set it up again, go to your device menu, click add tracker, when your asked if you want to add or replace choose your Bkaze, then follow the prompts.

@dpollard you mention distance off, are you using the GPS and have you set your stride

[SQB]

This step worked for me. Thanks for sharing!