Blaze not syncing to app

[so8sk]

Hi, 

My Blaze is not automatically syncing with my Andriod App.  The App is set to "all day sync."  I have toggled that off and then back on.  I have restarted my phone.  I have restarted my Blaze.  It still will not automatically sync to the app - I have to open the App and sync to get it to update.

I have used many trackers - the surge, Charge, and Charge HR -- and did not encounter this issue with any of these.  I still use the Surge and it continues to automatically sync despite the Blaze's failure to do the same.

Please help!!  This is driving me crazy.  Thanks!

Moderator edit: edited title for clarity and format

[SteveB23]

I don't know what's more annoying, the fact that your product is not up to mark or the fact you think we cant read the forums to get this advice.

Either way if I had brought a car that broke down every day and the solution from the dealer I brought it from was "turn it on and off again", my next conversation with the dealer would be in a court.

Think about your customers a bit more and fix your software or be honest and advertise it as not compatible with Android

[Kmar13pe]

Well said


Sent from my Sprint Samsung Galaxy S8.

[Kmar13pe]

Correct...I may leave Fitbit which I have had for years and get a Samsung


Sent from my Sprint Samsung Galaxy S8.

[Dantani]

Mine is the same way.  Had it almost a year and this problem just started a month ago.  I had to get rid of my charge HR because I wouldn't upgrade to Windows 10.  My Blaze never syncs on the computer unless it has first on my i-pad.  I have to turn it off and then turn it back on before it will sync on the i-pad.  Very frustrating.  Don't have the problem with my Alta and have had it for over 2 years.  Makes no sense. 

[Kmar13pe]

Yup - I bought a Samsung gear now....bye bye fitbit!

[Sparge]

I still have the problem of the Blaze not syncing to Android app, but I found something interesting. I have notifications turned on so I get notified when I get a call or text by vibration on my Blaze. Lots of times the notifications don't come through. But when they do come through, I can sync my Blaze. It's like a connection is made and the sync works. So I've taken to doing my syncing whenever I get a text notification on the Blaze. Crappy workaround, but at least I can get a sync in without the frustration of it telling me it can't find my Blaze. 

[dellis]

Don't blame you 


Sent via the Samsung Galaxy S8, an AT&T 4G LTE smartphone

[DeedleDum]

I have an iPhone and my Fitbit won’t sync following the update either. 

[dellis]

Fitbit needs to get on the ball! 


Sent via the Samsung Galaxy S8, an AT&T 4G LTE smartphone

[DeedleDum]

Why should we have to do all of this? It’s not normal and just ridiculous. Mostly this doesn’t work anyway. I got a new watch last time this happened but it’s not the point. Very poor. 

[CT17]

Having the same problems, it's super annoying. Product is not cheap, feeling let down by Fitbit. I thought it was a good product. To be honest it's turned out to be a rubbish present. 

[Hashem]

I can’t use my fitbit blaze, because it is out of order. Tried to solve
But failed.

Hashem


Sent from my iPad

[prsettle]

I have the same issue with my Blaze, its doing my head in.

IPhone updated to latest firmware, Fitbit App up to date as is the Blaze.

Attempts to Sync but always only get half way and the sync crashes out.

As a workaround I removed the Blaze (Classic) Bluetooth profile, this leaves just the Blaze Bluetooth profile. I then turned off the Wi-Fi (only) and Bingo Blaze synched successfully.

I am  having to turn off the Wi-Fi everyday to get the Blaze to completely sync, but its worked.

Like I said, its doing my head in.

[Dantani]

I have to turn mine off too. Very frustrating and shouldn't have to be done. This is my 4th Fitbit product. Have had problems will all but the Alta. Sadly, it will be my last FitBit product. Tired of having to deal with issues that shouldn't have to deal with.

[prsettle]

i know the feeling dont really want an Apple watch but fear its heading that way. Am apalled that Fitbit dont appear to want to sort this out.

Sent from my iPhone

[shaneshanghai]

Yes, very frustrating... it's amazing how they ignore the problem. I had a Xiaomi... a fraction of the price and zero connectivity problems.


Sent from my Samsung Galaxy smartphone.

[CT17]

Absolutely, they just firefight the issues and say turn off and on. Its
really annoying me. They say there are no issues between Bluetooth and
WiFi. Also, clock face won't change to my preferred choice and
notifications don't seem to work. Grrrr!

[prsettle]

clock face will only change if wifi is turned off.

Sent from my iPhone

[Erika2]

blaze not syncing to app for the last3 days I I tried everything..

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@so8sk wrote:

Hi, 

My Blaze is not automatically syncing with my Andriod App.  The App is set to "all day sync."  I have toggled that off and then back on.  I have restarted my phone.  I have restarted my Blaze.  It still will not automatically sync to the app - I have to open the App and sync to get it to update.

I have used many trackers - the surge, Charge, and Charge HR -- and did not encounter this issue with any of these.  I still use the Surge and it continues to automatically sync despite the Blaze's failure to do the same.

Please help!!  This is driving me crazy.  Thanks!

Moderator edit: edited title for clarity and format

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[SeanDavies]

My particular problem is that I can make a temporary Bluetooth connection by switching Bluetooth on and off on the iphone. Then the blaze connects and I can sync. A few minutes later the connection is lost. No way am I going to keep switching Bluetooth on then off every time I want to sync.

Clearly a bug has crept in along the way, for so many to have connection problems. I trust that this is being addressed?

Fitbit mods:  I see this thread started in 2016. My particular problem started approx 4-5 weeks ago. I’m using an iPhone and blaze. I too have done all the recommendations and resets, etc. At the moment the product is not working as advertised. What is the official word from your colleagues behind the scenes?

BR Sean