Blaze not syncing to computer

[oldstag]

Blaze syncs occasionally by itself but only on it's schedule. When battery runs down and clock is off, I try to manually sync but can not find any place on computer/fitbit .com site or dashboard to sync? Eventually (hours), it syncs if I'm around the dongle long enough?

Moderator edit: Subject for clarity

[SunsetRunner]

I have had similar issues recently with Blaze not syncing--either to my win 10 pc or to my Moto G4.  For months the only issue had was that sometimes it was very slow to sync.I didn't know MotoG4s didn't support Blaze, but I think after a recent firmware release, the uneasy alliance between Moto and Fitbit went kabluey.

Yesterday myfit wouldn't sync at all despite me trying to manually sync it off and on all day.  I found the solution that fixed this in the community forum--namely to hold down left button and bottom right button simultaneously for abt 10 seconds until the fitbit logo appears on the screen.  After that it syncs, but not very quickly.  

[Rich_Laue]

Are you using Fitbit connect, or win10 app?

With the connect, right click on the Fitbit icon by the clock, then sync now.

With win 10 im not sure but there should be a sync command in the  Blaze settings in the app.

[KraKree]

Hello are you trying to sync on computer by the Fitbit app? Then I have to ask if I may is it possible your phone is not compatible with the Blaze? 

Did you download the app to your phone? Excuse for answering too many question just trying to get a feel where you at on this. I have an IPhone SE found out the Samsung GearFit 2 was not fully comparable with it. 

[KraKree]

hello have you tried in turning off both your phone and the Blaze? 

[SunsetRunner]

Hi all recent posters on this syncing topic. 

On my PC I have the Win10 app, per instructions.  I can't sync my Blaze to the windows app--I get a red triangle in the upper right corner with a white exclamation point and a message reading "USB Dongle not connected, can't sync."  The only good thing the Dongle does for me is charge my Blaze's battery.  I can't remember whether this has always been the case or if it started to malfunction after a mandatory firmware or software upgrade. 

But with my Moto G4, as was the experience of another lady on this board, I wasn't even aware my phone isn't included on the compatible list because although the UI is really clunky and temperamental, I am able to sync my Blaze with the phone and enjoy the sleep, pulse, and pedometer functions.  That my pc can't read my Blaze isn't that impt to me because I am not using the log functions of the pc win 10 app.

To summarize, after failing all day yesterday to sync my Blaze with my Moto G4, today I read the advice on one of these Fitbit boards to depress the single button on the left with the lower right button for 10 seconds.  After getting the Fitibit logo on the Blaze I was then able to sync the Moto G$ manually with my Blaze.  I have never been successful getting the all-day sync function to work as advertised, but when I realized how much battery that sucked up I wouldn't use it even if I could.

Just my two cents, but if Fitbit wants to stay in this market they really need major software overhauls and improved performance metrics..

[KraKree]

What other trackers have you tried other than the Fitbit? I could have used the app on the computer but other than the first one I had the flex I just used the computer to charge the tracker but sync from my cell phone. Now on the app on the computer 

i am trying to remember how did I sync it when I had the flex. But if the comparablity is the problem. 

[KraKree]

Right now I have the app on my Win 10. The Dongle as you expressed is the part that came with the watch to charge. The earliest models I had with the Fitbit I used the app placed on my IPhone SE. But this one only required me to download the app on my cellphone.  I have the app on my windows 10 computer right in front of me. I understand regarding the triangle icon all the deer top right of the app. Being an android phone that could be your main problem,  of not syncing correctly. 

[AlejandraFitbit]

A warm welcome to the Community @oldstag, @SunsetRunner, @KraKree it's great to see you around and @Rich_Laue thanks for stopping by.

If you are having issues syncing your trackers, keep in mind that your phones need to be compatible mobile devices and that your computer need to have internet connection and the bluetooth needs to be on. My suggestion here is to follow the instructions provided in the Having trouble syncing? post. After these steps, your tracker should sync properly.

Let me know the outcome. 

[KraKree]

 I had originally come on here, regarding the condition of the battery. Now as the others I'm having the same problem with the sleep stages; so as instructed I was told to operate the blaze, until it depletes on the battery charge when that happens, you will let me know what to do next?

[KraKree]

You are take hope your problem with syncing will be fixed. 

[KraKree]

Thank you for your kind invitation , I once had a problem with the Samsung Gearfit 2 with my IPhone 5S phone before buying the Blaze and the IPhone SE. Syncing was good no problem. 

[KraKree]

My sleep stage came back but deleted all but one. So the others are they completely loss? 

[oldstag]

Thanks for your comments.  They lead me to realize that my fitbitconect connect app was corrupted on my wibdown 7 computer.  After reloading app. It now seems to be working.

Thanks again

[KraKree]

You are welcome thank God 

what you mean by wibdown 7 computer? I guess I do not know what you are saying. 

[santafe_bev]

I began having problems syncing more than a month ago.  It's was slow, slow, slow; now has become impossible.  I have an Alcatel phone, which apparently is not "compatible".  But it was working fine when I first received the Blaze as a gift. If it didn't work then, we would have returned it. Your instructions do not work for me, and they do not mention anything the Blaze Bluetooth Classic settings.  My results so far are inconsistent.  I have downloaded the latest Fitbit app from the Play Store.  I have tried different Bluetooth Classic settings.  It's Sunday today.  On Friday, I unpaired the Blaze from my phone, uninstalled the Fitbit app, downloaded the latest Fitbit app from the Play Store, went to Fitbit.com/setup and was able to sync (I think I needed Bluetooth Classic on my phone set to ON).  Yesterday and today unable to sync.  Went to fitbit/setup which directed me to the Play store.  I backed out and suddenly my Blaze synced!  I'm not sure if this will help anyone else, and if the only way to sync is to go to fitbit.com/setup first then I'll likely dump it.  VERY FRUSTRATED, UBHAPPY CUSTOMER!

[KraKree]

I do not know if I able to say this but there is a menu on the website that tells you if your phone is comparable with the Blaze. I had tried as said before I had a Samsung Gearfit 2 which I found out later it was not completely comparable with an IPhone.SE I have. So I returned it so if you used it in confirming that you may need another one. If your phone is an Android may be the problem. 

[oldstag]

sorry. Windows 7

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[KraKree]

Just a question have you had to check your setting on your antivirus software just a thought?