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Blaze not syncing to iPhone

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‎01-11-2017 16:38 - last edited on ‎01-04-2019 19:33 by Moderator Alum

‎01-11-2017 16:38 - last edited on ‎01-04-2019 19:33 by Moderator Alum

I've had issues with my fitibit Blaze. I let the battery die. Since recharging I cannot get the thing to sync to my iphone app. Now I'm sitting at the computer with it plugged in trying to sync it and I get the "is your device on" "unable to locate" messages. Anyone experiecing this? I've had the thing about 6 months.

 

 

Moderator edit: subject updated for clarity

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‎01-11-2017 18:04

‎01-11-2017 18:04

If you have not done this yet try restarting your unit per the instructions here. This basically reboots the software. Restart it a couple of times in a row and then see if it can be seen.

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

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‎01-12-2017 04:12

‎01-12-2017 04:12

It's great to welcome you @Soccermom46 and @wtksk8r thanks for stopping by.

 

Thanks for troubleshooting this inconvenience by yourself. If your tracker is not syncing, I recommend following the instructions provided in the I can't sync my tracker - iOS app post.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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