Blaze not syncing

[spartan396]

so I noticed after my blaze lost power and I charged it the time was off by about 2 hours and 20 minutes - so I came to the handy dandy Fitbit community to find out the fix is simple - just sync to your app and walah all fixed...  well not in this case.  My app wont sync to the blaze just sits there and spins...  so I reset blue tooth and restarted app still no good -  so I rebooted the phone still not good - so I see an update on the app -- so I thought well maybe that is the problem so I tried doing the update and the update spins and spins and spins and then goes to home screen and I never updated -- and again I have tried rebooting phone / using a different wireless internet -- nothing same results - -what do I do??

Thanks,

spartan396

Moderator edit: Subject for clarity

[AlejandraFitbit]

It's great to see you around @spartan396 and thanks for troubleshooting this inconvenience by yourself. If your tracker stills without syncing, I recommend following the instructions provided in the Having trouble syncing? post. After you sync your Blaze, the should correct itself. 

Let me know the outcome. 

[Rich_Laue]

@spartan396 if your using an Android phone, please try the cellular network instead of wifi. 

[sabrinaherrin]

I am having this same trouble.  I have restarted my Blaze and my phone. I've updated my software on my phone (iPhone).  I've updated the Fitbit app.  My bluetooth on my phone sees my fitbit.  It will not sync and it will not update my Blaze.  I didn't use my Blaze for about 2 months and am wanting to use it again.

[AlejandraFitbit]

A warm welcome to the Community @sabrinaherrin and @Rich_Laue thanks for stopping by.

I would like to know if you have followed the instructions I provided in my previous post? If you haven't, I recommend following the steps provided in there.

Let me know how it goes. 

[sabrinaherrin]

Hi, AlejandraFitbit!  I did all of those things in your previous post: 1. Fitbit app was already installed. I made sure it was updated, 2. Updated iPhone to latest software, 3. Bluetooth enabled, 4. Bluetooth handling multiple connections, 5. My Fitbit isn't syncing with anything (obviously), but I am only attempting to sync it with my phone, and 6. N/A, I don't have an Android.

What should I try next?  Thank you for your help!

[AlejandraFitbit]

Thanks for the information @sabrinaherrin. At this point, if your tracker is not syncing, I recommend setting your Blaze up as a new device by doing the following from your iOS Fitbit app:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

I hope this helps, let me know how it goes.