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Blaze not syncing

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‎09-05-2018 01:22

‎09-05-2018 01:22

Ive tried 2 days straight on multiple wireless networks to try to get my blaze to sync. I've never damaged it or dropped in water or anything. My phone is one of the latest Samsung phones so I don't think that is an issue. Please Help 

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‎09-05-2018 03:13

‎09-05-2018 03:13

You can double check that your phone is supported at www.fitbit.com/devices

 

Sometimes syncing issues happen for no apparent reason. I would try restarting your phone and then restarting your fitbit using this procedure:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

Give this a few tries as it doesn't always work. You might also try forgetting the fitbit in your phone's bluetooth settings. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/

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