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Blaze not syncing

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‎07-23-2016 16:28 - last edited on ‎07-24-2016 04:40 by Moderator Alum

‎07-23-2016 16:28 - last edited on ‎07-24-2016 04:40 by Moderator Alum

I have a Fitbit Blaze and I have been able to set it up on my ipad but when I try on my iphone 6s I get to where it says "We found your tracker" and at the bottm it says "Connecting to Tracker" and ever goes any further. I've reset the phone and Blaze several times and I keep getting stuck at this point of the process. I recently had a Charge HR and I actually took it back and upgraded to the Blaze because of all the trouble with the connectivity of the Tracker to individual devices. It is at the least very disapointing to have spent this much on this device to have so many problems. I hope someone out there can help. 

 

Moderator edit: Subject for clarity

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‎07-24-2016 04:42

‎07-24-2016 04:42

Welcome to the Community @cwatson08. Keep in mind that once you paired your tracker you don't need to set it up again. I recommend just opening the Fitbit app on your iPhone, turn on your bluetooth and the Blaze will sync automatically. Now, if you have syncing problems, follow our syncing troubleshoot.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-24-2016 07:23 - edited ‎07-24-2016 07:25

In response to AlejandraFitbit

‎07-24-2016 07:23 - edited ‎07-24-2016 07:25

@cwatson08 you mention connecting to multiple individual devices, which devices are you referring to? If say another device is a phone with allways connected, or notifacations turned on, and is nearby this could be the problem. The tracker can only connect to one device at a time. You'll need to turn the BT off on any other device that the tracker has connected to that's nearby. 

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