Blaze not syncing

[lowilli]

Hi there,

Last night my Blaze went completely flat, since then it just wont sync and the time is wrong. Tried all the troubleshooting including restarting, turning Bluetooth off/on, turning phone off, restarting app, I've just removed device from my phone as if a complete new device and it said it found it straight away and I entered the 4 digit code it sent me, but now connect is just spinning. At a total loss what to do.

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @lowilli, welcome to the Community.

Thanks for troubleshooting this by yourself. If your tracker isn't pairing again, I recommend restarting it and confirm that you are doing the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope to hear from you soon. 

[lowilli]

Hi there, 

thank you for that, I did try that with no success. I removed device from the account, uninstalled the app, turned phone off, and Fitbit, then phone back on, reinstalled app and tried to set up as if it was brand new. The app says it's found my tracker straight away and sends a 4 digit code to Fitbit, but then the app won't go beyond searching. 

[cdhibbard]

My blaze has not synced since yesterday either. I have also tried rebooting, deleting and reinstalling, etc. and it will not sync. It will say "looking..." and then "syncing..." and then "looking..." again, but it still hasn't synced. Frustrating to spend so much time trying to get this thing working when I have so much other stuff to be doing...and my blaze is less than a year old. 

[GSsixty6]

I am having the same exact problem, tried the same exact solutions, and got the same exact results.  It is not syncing and the wrong time is being displayed.  Wrong time was 1st symptom I noticed....  must be an update issue.  Hopefully will be fixed soon!

[DFWNeal]

Similar problem here.  Time is correct, but my app is caught in a continuous, syncing loop.  Hung up.

Looking forward to a fix for this new bug.

[DFWNeal]

... and it looks like mine is up and running again.  Steps I took:

• Uninstalled the app
• Deleted Blaze from paired devices in Bluetooth menu
• Reinstalled the app
• Logged in
• ...and voila!  Sync completed quickly, dashboard is correct, and I'm back in business.

[AlejandraFitbit]

Thanks for the update @lowilli, @cdhibbard, @GSsixty6  and @DFWNeal welcome to the Community.

Thanks all for troubleshooting this issue by yourselves and for shared the steps you did in order to fix this issue. If you haven't, I recommend taking a look at the Having trouble syncing? post and follow the instruction provided there.

Let me know how it goes. 

[sh44ze64]

Hi mine is doing exactly  the same thing battery went flat time is wrong and now wont sync. I have tried removing the app turning off the bluetooth pairing it again it says its syncing but never does I am about ready to throw it in the bin seems to be a total waste of money 😞