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Blaze not syncing

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‎08-02-2018 16:54 - last edited on ‎08-06-2018 06:22 by Moderator Alum

‎08-02-2018 16:54 - last edited on ‎08-06-2018 06:22 by Moderator Alum

My battery went dead on my watch. I charged it while I was at work. When I came home to put my watch back on. It will not sync. I have tried everything. Unpaired and paired my phone and watch. Nothing is working.

 

 

Moderator edit: subject for clarity

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‎08-02-2018 23:32

‎08-02-2018 23:32

Was one of the things you tried a restart of the Blaze using this procedure:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. If your Fitbit Blaze, Fitbit Ionic, or Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times.

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‎08-06-2018 06:23

‎08-06-2018 06:23

A warm welcome to the Community @Gilkey and @SteveH thanks for stopping by.

 

I appreciate the efforts in trying to fix this issue and would like to know if you keep having problems syncing your tracker? If you do, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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