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Blaze not tracking

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‎01-02-2017 18:21

‎01-02-2017 18:21

Has any else had a problem with their Fitbit saying one minute they hit 10,000 steps then when you sync it to the app it changes your number? Earlier I hit my 10,000 then it changed to 8,700.

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‎01-03-2017 03:02

‎01-03-2017 03:02

Do you have more than one Fitbit device attached to your account?

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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‎01-03-2017 10:15

In response to MikeF

‎01-03-2017 10:15

No I only have this one device. 

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‎01-03-2017 10:42

In response to a.rodriguez

‎01-03-2017 10:42

@a.rodriguez when you say Fitbit says, are you referring to the app or the tracker? I find that the app sometimes shows wrong data during the sync/update process.. During this time the data from the Fitbit goes through the app onto the server, then the server does its calculations, the app then goes out to the server and updates the dsshboard. 

 

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