Blaze not turning on

[hayden516]

I have had the Blaze for a little over a week.  It was working fine until yesterday.  The screen is black, green lights are flashing on the back, it charged over night... but will not turn on. 

[SunsetRunner]

Hi Hayden 🙂

You can perform a Factory Reset.

Here's FB's guide to doing that ====> http://help.fitbit.com/articles/en_US/Help_article/1186

Hope this helps.

I've just bought a Blaze and absolutely love it.

[hayden516]

I will give that a shot!   Thank you for the quick response!

[Rich_Laue]

@SunsetRunner the link you posted is not to a factory reset, but to a forced restart.

A factory reset will disconect the tracker from its Fitbit account, currently only the Charge and Charge HR have the ability to do a factory reset.

@hayden516 Some useers have reported that going through the settings menu on the Blaze an doing a shutdown, fixes problems that the restart doesnt.

I assume becauss a shutdown actually turns tge power off, and will reset any stuck hardware

[SunsetRunner]

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@Rich_Laue wrote:

@SunsetRunner the link you posted is not to a factory reset, but to a forced restart.

A factory reset will disconect the tracker from its Fitbit account, currently only the Charge and Charge HR have the ability to do a factory reset.

@hayden516 Some useers have reported that going through the settings menu on the Blaze an doing a shutdown, fixes problems that the restart doesnt.

I assume becauss a shutdown actually turns tge power off, and will reset any stuck hardware

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Apologies @hayden516 and @Rich_Laue, I had the best of intentions.

Thanks for clearing it up, @Rich_Laue, and Hayden I hope all's well with your Blaze now.

Mine is fantastic!

[Rich_Laue]

@SunsetRunner maybe i came out a rather to harsh, yes the link you provided is a good thing to try.

I really just wanted to point out that it only restarts, amd hopefully resets any stuck hardware are software. It is not a factory reset, which could add more problems.

[SunsetRunner]

No offence taken, @Rich_Laue.

The important thing is to get the right info to @hayden516 and you did that.

Thanks for your input (and I'll be more careful with posting in future, no matter how well intentioned 🙂 )

This is one of the things I really appreciate about the FB community.

People genuinely go out of their way to help.

[rbailey67]

Press the left button and the lower right button simultaneously and hold for ten seconds. This will reset the device and it was most likely a firmware issue that caused the screen to go black. 

[FerdinandFitbit]

Hi there @rbailey67. Welcome to the Fitbit Community Forums! 🙂

That's exactly how you restart a Fitbit Blaze. Are you having problems with yours or do you need help with anything? If so, let me know. I'll be happy to help!