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Blaze not working if not in charger

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‎11-25-2019 14:42

‎11-25-2019 14:42

My blaze will only work when it is on the charger. I am able to connect to the app through Bluetooth but only when my fitbit blaze is plugged into the charger. The screen displays that it is fully charged, but once i remove it from the charge cradle it doesn't work at all. I have attempted to reset but nothing happened. Can anyone help?

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‎11-26-2019 03:42

‎11-26-2019 03:42

Hello @ZLeitch, welcome back to the Fitbit Community forums. 

 

Thank you for sharing this information about what you've been experiencing with your Blaze that only works when it's on the charger and for confirming that you already tried the restart procedure.  

 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

 

Let me know about te outcome. 

Davide | Italian and English Community Moderator, Fitbit


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