Blaze not working outside the charger

[Shaniawhit9]

Just purchased a Fitbit Blaze and came today. The Fitbit will not light up or turn on unless it's on charge, giving it's a $330 watch and I've waited a while for it I would like to know if anybody has had the same issue and if it could be repared by yourself. I currently have kept it on charge but it is also fully charged. 

Moderator edit: subject for clarity

[Shaniawhit9]

Just purchased a fitbit blaze and came today. The Fitbit will not light up or turn on unless it's on charge, giving it's a $330 watch and I've waited a while for it I would like to know if anybody has had the same issue and if it could be repared by yourself. I currently have kept it on charge but it is also fully charged. 

[Odyssey13]

Hello and welcome to the forums @Shaniawhit9

Try doing a restart of your device after you put it in the band. Don't charge it more than two hours or it can harm the device.

You can learn how to restart and read the owners manual here - click

Let us know how things go for you.

[Shaniawhit9]

I have tried to restart it while on charge and in band and it still fails to turn on when not on charge. As soon as it's taken off charge it just goes black and no matter what I do it will not turn on unless I put it back on charge

[Odyssey13]

@Shaniawhit9  if you're within the one year warranty and it was purchased from an authorized retailer, contact customer support at this link - click

There is a phone number for the USA, an online chat option and web based email for those out of the area.

Let them know you tried restarting the device.

Keep us informed.

[AlejandraFitbit]

A warm welcome to the Community @Shaniawhit9 and @Odyssey13 thanks for stopping by.

I would like to know if the instructions provided by our friend @Odyssey13 worked? Is your tracker working properly now, have you contacted our support team or have received a solution for this?

Hope to hear from you soon.