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Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
@Deirdremc Here is a link with some help for fixing - Hope this helps!
Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+
Best Answeronce your device is paired with your phone app. try removing it from your phone´s list of bluetooth apps. and turn off encryption on your fitbit app.
dont worry,it will still sync to your fitbit app
It has to do with the phone thinking that the smart watch is actually a wearable audio headset.
Let me know if that worked for you-
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Welcome to the Community @Deirdremc. @Kmransom123 and @gretchenmoll thanks for stopping by and the recommendations.
I noticed that you have tried all steps possible to fix the inconvenience you have with your notifications. At this point, I recommend getting in touch with our support team. For a faster response you can contact them via phone or chat.
Let me know the outcome. ![]()
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