Blaze notification setup and other question

[munshik]

Hello,

So I've had my blaze for at least half a year now and I was excited to see the new update for the email notification and other app notification. I've followed all the guidelines provided on this website but I still don't see the option to enable email notification on the "notification" page in the Fitbit app (I do see the app notifications option though). How do I enable the email notification?

Also, I was wondering how to change the clock face from 12hr to 24hr setting in the new "Moment" clock face? (ie. 8:45pm as 20:45) 

Thank you in advance!

[Rich_Laue]

Hello @munshik I'll start with the easier question. For the 24 hour click you would go to your user settings on the web. Log into fitbit.com - then click the settings gear in the top right - next the word Settings. The time setting will be found in the lower half of the page. 

As for extended email notifications, in the app it's menu - devices - Blaze - call and text notification. 

At the bottom of the screen there should be App Notifications, tap this. 

Now if this isn't so, make sure your charge firmware is 301.7

[munshik]

Thanks a bunch!

[W-L]

Hello there... struggling with THE same problem, all apps work / or msg s are shown on the blaze.
But no email notifications ?
What how why ???
Anybody ?

[Rich_Laue]

 @W-L I'll assume you have an adroid phone? 

Are sure that you choose the correct email program?

It sounds like you are habingbtheexact oppisiteof the above, if you get notifacationsfrom the other app.

Have you looked at the user manual or the help site

[W-L]

Hello Rich,
Thanks for the reply.
Since the last update I tried about everything I guess.
I have the iPhone 5s.
Is it a privacy setting on iPhone?
Or is it while I'm using three email accounts?
Apart from the email notification all works well.
Have a nice day...

M. V. G., M. F. G.,

& have a nice day

Werner

[FerdinandFitbit]

 Hey there guys @W-L @munshik @Rich_Laue, good to see you in the Community!

@W-L, in order for you to be able to receive a notification on your Blaze, you must first receive it on your phone. Once you've received the notification for any specific app or your mail on your phone, go to your tracker settings on the app, tap on "Notifications" go down to "App Notifications" and here you should be able to find the apps that have been sending notifications to your phone and you can enable them to send the notifications to your Blaze as you can see below:

Hope this helps. Let me know if you need more help with this!

[W-L]

Hello All,

Been there done that ...

as I said before tried about everything I think.

Even reinstalled the app and reconnected with my iphone 5s and joined fitbit with a new account.

-incoming calls check 

-text msg's check 

-fitbit msg's check 

App notifications after 5 hours...

and waiting...

thanks for the replies , not giving up here yet 

just disconnect blaze from new accout and reconnected to my first acount ...and see what happens...

[Rich_Laue]

Now that we know what phone, do you have it enabled on the phones notifacation center? 

[SummerInCanada]

So I walked through everyones advise and did all the resets ect.  I have a Samsung Note 5 and the recent update allowed me access so yea on that.   Everything was where it should be.  But still no notifications or calls coming through! I went to settings>APPLICATIONS>Fitbit>Permissions.  My phone wasn't sending anything to the fitbit because I guess I had denied access at some point.  I turned on everything except the camera.  Why would fitbit need my camera? Well, we will see if this corrects the whole issue.  

[FerdinandFitbit]

Hi there @SummerInCanada. Welcome to the Fitbit Community!

Thank you so much for sharing this and confirming that it's all working fine now. I'm very happy to hear that! 😄

Anything else you might need help with, let me know! 😄

[W-L]

And weeks later, just did the last available update ...several apps appear in the app notification list...

But still no mail button/icon in the list...???

[FerdinandFitbit]

Thanks for getting back @W-L. Not sure why mail wouldn't show up to be honest...

Have you tried to uninstall and reinstall the app? Make sure you sync your tracker prior to this and see if that makes any difference.

Let us know how it goes!

[W-L]

Months later and a few updates but still now mail icon in the notifications list?

Did I miss something? Haven't been here a while now..?

[FerdinandFitbit]

Hi there @W-L. Good to see you back!

Were you able to try to uninstall and reinstall the app to see if after that the mail icon appears for enabling mail notifications?

[W-L]

HI AGAIN ,

yes did that but no "mail icon" in the list... even installed it with a different / new user name...still nothing

[W-L]

Last msg was situation a few days ago; in the meantime I turned everything off ... and on again ... after that finally the icon appears in my list ,HURRAY!

But no email notifications appear on my Blaze ???

and yes mail icon is turned on in notification app. 

Some other aren't giving any either ( but not bothered with that) I want mail on my blaze 

some icons are grey???

Apart from that all is well sun is shining !!!