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Blaze only showing Fitbit logo

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‎03-06-2020 00:22 - last edited on ‎03-08-2020 13:20 by Fitbit Moderator

‎03-06-2020 00:22 - last edited on ‎03-08-2020 13:20 by Fitbit Moderator

my blaze screen is frozen on the logo screen. i’ve tried resetting several times and the screen goes black and then goes back the logo screen. i’ve tried plugging it into the charger and nothing. any ideas on how to unfreeze?

 

Moderator edit: Subject for clarity 

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‎03-08-2020 13:18

‎03-08-2020 13:18

Hi @tracy24, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for troubleshooting your Blaze before posting. I was informed by our Customer Support team that they already provided you assistance with the inconvenience you experienced with your Fitbit Blaze, therefore, my best advice for you at this moment will be to contact them back if you have any additional questions about the outcome of your case or if you require further assistance.

 

I'll be here if you need anything else. 

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