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Blaze only working on cradle

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‎05-27-2018 15:31 - last edited on ‎05-28-2018 04:52 by Moderator Alum

‎05-27-2018 15:31 - last edited on ‎05-28-2018 04:52 by Moderator Alum

Someone please help! My Fitbit will turn on and display works and everything when charging, but as soon as taken out of charger and returned to band, the display goes off and will not come back on!

 

Is this something that can be fixed, if so how? can I contact Fitbit support and get a new one sent to me?

 

 

Moderator edit: subject for clarity

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‎05-28-2018 04:54 - last edited on ‎05-27-2025 06:24 by Fitbit Moderator

‎05-28-2018 04:54 - last edited on ‎05-27-2025 06:24 by Fitbit Moderator

It's great to see you around @michele00.

I would like to know if you have contacted our support team, have they offer you a solution for this? In the meantime, if you haven't, I recommend restarting your tracker by doing the following:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer