Blaze only working on cradle

[ndenton59]

My Blaze will work when I put it in the charger, I can see a battery full indicator and the clock face comes up. When I take it out of the charger there is no reaction to any button press, the heart monitor flashing lights are dead and a full reset does nothing. My phone can sync when the Blaze is in the charger but doesn't see it when I take it out.

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @ndenton59, welcome to the Community.

I am sorry to hear that your Blaze isn't working outside the cradle, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Let me know the outcome. 

[RajeshSaxena]

I have the same problem, this is very disappointing, i am going to try it by charging 24 hrs and hope it works in the band. This is quiet urgent pl.

[Mendymeu]

I'm having the exact same problem as @ndenton59 

[dottie02122]

Only works in cradle.  Fully charged, but goes black when I put it on to wear.

[WendyB]

@dottie02122 @Mendymeu @RajeshSaxena 

Please contact support. Use the help link at the top of the forum

[GraceGFitbit]

Nice to see that you're digging into the Fitbit Forums @RajeshSaxena, @Mendymeu and @dottie02122 let me give you a warm Welcome to our Community. Thank you @WendyB for your reply. 

Many thanks for bringing this situation to our attention, I'm sorry to hear what are you experiencing with your Blaze. As Alejandra and @WendyB mentioned, the best in this situation it's to contact our Support Team.

I've created a Support Case on your behalf for each one of you. You should soon receive an email from Customer Support at the email you used to register with the Community forums.

Please let me know if you have any other question or comments!