Blaze pairing with phone

[OttoVonT]

Blaze stopped syncing with s7 edge phone 2 days ago.

Have unpaired from phone and then kept getting "rejected by blaze" message when trying to re-pair.

Then rebooted both phone and blaze.

Back into bluetooth on phone and blaze no longer comes up in a bluetooth scan. 

Switched on pairing on blaze for bluetooth classic and that appears on phone. Can connect but sync still doesn't work

Fitbit Blaze doesn't show up like it used to under bluetooth and sync just spins around and around in app and nothing ever happens.

[Rich_Laue]

@OttoVonT it looks as if yoir not following the setup drections .

Think back when you first setup the Blaze, didn't you use the Fotbit app to set it up?

Now that the Blaze was removed from the phones blietooth, this is an excellent decision.

Lets restart both the phone and Blaze.

Next open the app and force a sync, the app knows what tracker.is attached and will sync the Fitbit. If the app needs to pair the tracker it will then do the pairing to the phone. This may however not happen until a notification is sent.

[AlejandraFitbit]

Hey @OttoVonT, welcome to the Community, thanks for troubleshooting this by yourself and @Rich_Laue for stopping by.

I would like to know if the instructions provided by our friend worked? Are you still having issues with the setup process?

Hope to hear from you soon. 

[OttoVonT]

Hi,

I am still working through additional steps but have Blaze classic enabled via bluetooth and the app synced last night. withgout prompting. 

I have noticed that sleep data doesn't come through although i added manually and then the data came through.

I used to have a bluetooth connection called "Blaze" which shows but if you try and pair to it comes back with the pairing rejected message.

i do have other devices connected via bluetooth, like a garmin device etc so doing some of these tests take time. I have noticed that trying to run a sync just doesn't work, hence my surprise when it did it on its own last night.

[OttoVonT]

well Rich,

i have done zilch but twice it's synced on its own. triggered sync's don't seem to work.

i can't recall how it was set up so will review the setup pages when i have a chance.

anyway, seems to be working, not as before, but working anyway.

---

@Rich_Laue wrote:

@OttoVonT it looks as if yoir not following the setup drections .

Think back when you first setup the Blaze, didn't you use the Fotbit app to set it up?

Now that the Blaze was removed from the phones blietooth, this is an excellent decision.

Lets restart both the phone and Blaze.

Next open the app and force a sync, the app knows what tracker.is attached and will sync the Fitbit. If the app needs to pair the tracker it will then do the pairing to the phone. This may however not happen until a notification is sent.

---

[OttoVonT]

well a week or so has passed and my phone updates every day, and has also done an app update after which it seemed to operate better. 

so i am prepared to let sleeping dogs lie now it appears to be working, but is most odd.

[OttoVonT]

06 november

app hasn't updated since 02 november.

noticed that the phone is now paired via blaze and blaze classic. i didn't pair it to blaze.

app receives data from other apps likes myfitnesspal

app did an update last week.

switched off and on bluetooth and as i am typing this mge it updates...  very random and very odd