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Blaze recorded extra steps

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‎04-24-2019 07:19 - last edited on ‎04-26-2019 15:06 by Fitbit Moderator

‎04-24-2019 07:19 - last edited on ‎04-26-2019 15:06 by Fitbit Moderator

Hello,

I have the blaze and this morning I looked at steps and it showed that I did 2650 more steps then what I really  did. How do I restart my blaze to track the right numbers?

 

Moderator edit: updated subject for clarity

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‎04-26-2019 15:07

‎04-26-2019 15:07

Hi @Christinahender, it's nice to see you around!

 

I apologized for my delayed response and thanks for sharing your experience with your Blaze recording extra steps. I'd suggest to perform a restart by holding the left and bottom right buttons for 10 seconds. If you see the Fitbit logo, that means it was successfully performed.

 

Please note that while this process will not reset those extra steps to the correct amount, the restart will prevent you from experiencing this situation in the future.

 

Give it a try and let me know the outcome.

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‎04-26-2019 15:07

‎04-26-2019 15:07

Hi @Christinahender, it's nice to see you around!

 

I apologized for my delayed response and thanks for sharing your experience with your Blaze recording extra steps. I'd suggest to perform a restart by holding the left and bottom right buttons for 10 seconds. If you see the Fitbit logo, that means it was successfully performed.

 

Please note that while this process will not reset those extra steps to the correct amount, the restart will prevent you from experiencing this situation in the future.

 

Give it a try and let me know the outcome.

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