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Blaze registering extra floors

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‎03-22-2018 07:15 - last edited on ‎03-25-2018 04:41 by Moderator Alum

‎03-22-2018 07:15 - last edited on ‎03-25-2018 04:41 by Moderator Alum

I've been having issues with my Blaze tracker counting extra floors when I'm stationary, or barely active. I've contacted customer service twice about it and troubleshooting did not fix the issue. I'm told that there is no service center, which is absurd. I was offered a discount from select (old models) trackers as the only solution.

 

 

Moderator edit: subject

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‎03-25-2018 04:44 - edited ‎03-25-2018 04:44

‎03-25-2018 04:44 - edited ‎03-25-2018 04:44

A warm welcome to the Community @AurA8419.

 

Thanks for troubleshooting this by yourself. Could you please be more specific and tell me which troubleshoot have you tried so far?

 

Keep in mind that your Blaze may give you credit for extra floors for a variety of reasons. Occasionally your tracker may detect pressure changes unrelated to elevation gains, such as a gust of wind, weather change, or opening a door. Exposure to excess moisture can also result in extra floors being counted. This happens if the pathway to the altimeter on the back of your tracker becomes temporarily blocked with sweat or water.

 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎03-25-2018 05:46

In response to AlejandraFitbit

‎03-25-2018 05:46

I did troubleshooting with the fitbit online support. Resetting my fitbit 3
times by holding the left and right, bottom side buttons. Didn't work. They
gave me the same story about atomspheric pressure changes but my routine in
9 months hasn't changed... the floor levels have gone crazy over the past 3
weeks though. The support person said I answered all the questions, and
went through all troubleshooting possible, so she looked into my warranty
status, which signals to me that the tracker is defective. Not simply being
affected by atmospheric changes.
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