help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze reset my information

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-20-2018 22:11 - last edited on ‎09-21-2018 09:24 by Moderator Alum

‎09-20-2018 22:11 - last edited on ‎09-21-2018 09:24 by Moderator Alum

I finished the day with 18,209 steps. Synced my Blaze and everything, I had logged with my treadmill workout magically disappeared. All my calories, active minutes, miles and steps reverted back to what I was at before I put my Blaze in my pocket, set it to Treadmill and grinned. Losing a weekly challenge because of this for the second time in two weeks! Not to mention this syncs to my work fitness challenge and Weight Watchers. So Annoyed!

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎09-21-2018 09:27 - last edited on ‎05-28-2025 08:28 by Fitbit Moderator

‎09-21-2018 09:27 - last edited on ‎05-28-2025 08:28 by Fitbit Moderator

It's great to see you around @jillblingmann.

I would like to know how are you logging your activities? Are you selecting the activity directly from the Blaze, using SmartTrack or manually log your exercise? If you are manually logging an activity, can you tell me which it is? There are some activities that can reduce your data to the original. Check that in your exercises isn't any type of these activities.

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎09-21-2018 09:45

In response to AlejandraFitbit

‎09-21-2018 09:45

I am using Smart track directly from the Blaze. This has never happened to me before and I always log like this.
Best Answer
0 Votes