Blaze restart loop following clockface change

[SunsetRunner]

Hello.  I can change the clockface without any issues.  The problem is that following the sync to change the clockface the Blaze then gets stuck in a restart loop.  It is constantly restarting once I put it back on my wrist.  Only when I change the clockface to the one before did it stop looping.  I have done a factory reset already but still have this problem.  Thanks.

[FerdinandFitbit]

Good to see you in the Community Forums @SunsetRunner! 🙂

The behavior you describe on your Blaze is definitely strange. Is this happening with all clock faces you choose or just with one in specific? 

Since you've already tried a restart and this didn't help, there's not much else that you could try at this point. Please confirm if this is happening with all clock faces or with just one and if this continued to happen so I can provide further assistance.

Anything else, I'm here to help!

[SunsetRunner]

Hi @FerdinandFitbit

It is only the clockface Ace.  I have checked all others without any problems.

The Fitbit firmware is 8.401.3

Cheers.

[SunsetRunner]

Any suggestions, please??

[FerdinandFitbit]

Hi @SunsetRunner. Thanks a lot for getting back!

Have you already updated your Fitbit Blaze to the latest version? If not, that could make a difference and make your tracker not to go into this restart loop after you update it.

[SunsetRunner]

Hi.  Yes done all that several times 😞

Firmware is 17.8.402.1

[FerdinandFitbit]

Hi there @SunsetRunner! 🙂

Thanks for getting back and for taking the time to follow the instructions I offered.

I've gone ahead and escalated your case to our Support Team for them to take a look and help you out with this. Please, keep an eye on your inbox for further instructions and if you need anything else, let me know. I'll be happy to help!

[Calval17]

The same exact thing happened to me with the ace clock face. And then nautical caused an error screen to pop up. It's unfortunate because I really need a clock with a seconds hand for work. And I literally just bought my blaze tonight and set it up about an hour ago. 

[SunsetRunner]

Hi.  Yes rather annoying as I like the Ace clockface.  Waiting for further updates so watch this space!!

[Rich_Laue]

There have been reports from some that the analog face causes a restart, know one has said which face. Maybe try switching to a digital face or a different analog. 

[TheAsset]

Mine is doing the same and it's less than a week old. It only seems to be happening on the clock face 'Ace'...Restarting etc doesn't solve the issue. I switched to a different clock face and it no longer gets stuck in a restarting loop. 

I am on the latest firmware. 

What steps have been taken to resolve this issue?

[SunsetRunner]

Happy new year Ferdinand!

Unfortunately, the replacement Blaze pebble is now doing the same restart loop when I choose the clockface Ace 😞

Once I set up the new Blaze all was well until I changed the clock face away from Ace and then back again.

Steve.

[AdamDesautel]

My fitbit blaze is now doing the same thing as described in this thread. The Ace clock face is in a reset loop, as well as several others. Multistat is one of the only ones that work. 

What was the final solution offered to fix the device?

[SunsetRunner]

I was sent a replacement so I am still none the wiser.

I don't use it anymore as I bought a Samsung Gear Sport watch.

[Armbar4u]

Ok, thank you for letting me know. Although I’ve been a Fitbit user for years, I, too, am considering a Samsung Smart Watch. However, my cell phone is an Apple.

Al

[AdamDesautel]

Unfortunately, my solution was to choose a different clockface. I'm using Multistat. I've never seen any solution from Fitbit technical support that works.

[Armbar4u]

Ok, thank you for letting me know. I’m disappointed that this is happening to my device which has been working well over the years.

[RicardoFitbit]

Hello everyone! Let me give you a warm welcome to the forums @Armbar4u, I'm glad to see you again participating in our Community @SunsetRunner @AdamDesautel let me provide assistance with this situation. My apologies for the delayed reply.

I would like to let you know that Fitbit is always striving to improve our customer's Fitbit experience with our products and services. Your feedback regarding our Fitbit Blaze is appreciated, this input help us to evaluate our procedures for future reference. Our specialist team is aware of this situation and working towards a resolution. In the meantime, please let me know if you have any additional questions I can assist you with.

I'll be around.