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Blaze screen black

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‎06-05-2018 12:19 - last edited on ‎06-08-2018 04:23 by Moderator Alum

‎06-05-2018 12:19 - last edited on ‎06-08-2018 04:23 by Moderator Alum

My Fitbit has been working fine for the past year. I charged it this morning and all has been well. I just picked it up to put it back on after having a break and the screen was black. I have restarted it twice and the clock face is now visible, however the screen is unresponsive. The green lights at the back are not working. Can this be fixed?

 

 

Moderator edit: subject for clarity

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‎06-08-2018 04:24

‎06-08-2018 04:24

A warm welcome to the Community @kleexo.

 

Thanks for troubleshooting this by yourself. Since the restart procedure didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

 

Let me know if you need anything else. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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