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Blaze screen black

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‎07-03-2018 22:00 - last edited on ‎07-04-2018 04:50 by Moderator Alum

‎07-03-2018 22:00 - last edited on ‎07-04-2018 04:50 by Moderator Alum

Hi, I have tried to reset by pushing left and lower button, I can feel the unit vibrating in my hand but I still get no screen. What would be the next step, thanks!

 

 

Moderator edit: subject for clarity

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‎07-04-2018 04:52 - last edited on ‎10-24-2025 15:11 by Fitbit Moderator

‎07-04-2018 04:52 - last edited on ‎10-24-2025 15:11 by Fitbit Moderator

Hey @Mjwinter, it's great to welcome you.

Thanks for troubleshooting this by yourself. Since the troubleshoot you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Catch you later. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-04-2018 09:32

In response to AlejandraFitbit

‎07-04-2018 09:32

Ok thanks

Sent from my iPhone
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