Blaze screen blank

[Mustrum]

My Blaze was low on battery, so recharged it after which I put it back in the wristband. At this point the screen was completely dark, after some 10s of minutes the Fitbit logo appeared, but 'pulsing'. A little later a message appeared saying that I had to change the watch face, which I did.

Once it had synced the new watch face appeared but then I couldn't horizontally scroll through the Blaze. I've tried 'rebooting' it, but with a singular lack of success. The watch face is the only screen displayed, I can't get to the setting to try shutting it down.

As things stand I have a very expensive analogue watch and am considering returning it.

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @Mustrum, welcome to the Community.

Thanks for troubleshooting this by yourself. Since the steps you tried didn't work, I recommend keeping an eye on your inbox for further assistance.

Catch you later. 

[Mustrum]

Thanks for your reply 

Just after posting my original message, the watch came back to life - at this point I restarted it (using the option in the settings menu). After it restarted, it again reverted to the previous condition of only displaying the clock face...

The plus side of this is that my wrist is healing

Downside is that I rather miss the Blaze  

[AlejandraFitbit]

Thanks for the update @Mustrum. Are you experiencing discomfort with your Blaze? If you are, I recommend taking it off and take a look at the wear and care article. Also, I would like to know if our support team has contacted you, have you heard from them?

Hope to hear from you soon. 

[Mustrum]

Yep - received an email from them last night; will be sending them a picture shortly 🙂

After leaving it alone for a while (24+hrs ?) it has now reverted to saying that there is a clock error & to try another clock from the mobile app...

[AlejandraFitbit · Accepted solution]

Those are great news @Mustrum, I am glad to hear that you are already working on this with our support team, I hope you can get a solution and if you need anything else, do not hesitate to post it.

See you around. 

[Mustrum]

Just to round things off...
Received an offer from support for either a direct replacement of the Blaze, or 50% off another Fitbit - specifically excluding both the Ionic or Versa. This is a product which was bought new less than 2 months ago.

Not being happy with either alternative offered by Fitbit, I have this afternoon returned the Blaze to the retailer for a full refund.

Whilst not being overly impressed with the response from Fitbit support, I will be using the refund to put towards buying a Versa.

Thank you again for your help 🙂

Nick

[ALTAR]

My blaze screen gone blank. I asked help from support team. They advice me several things but no of them solve the problem. At the end they told me my blaze is out of waranty so nothing can be done.

I have noticed a lot of people having same issue. Luckly it happened to them in the first year. So had chance to replace. Mine is more than a year. So BLAZE is not a right product. It should last more than several years.