09-04-2018
10:58
- last edited on
09-05-2018
05:10
by
AlejandraFitbit
09-04-2018
10:58
- last edited on
09-05-2018
05:10
by
AlejandraFitbit
This is my second Blaze, it replaced the first one because that one wouldn't sync. I had this one less than a month and the screen looks like a computer monitor after it's been dropped. Everything else works, you just have to look at it through a flashing screen. Guess what I was told by customer service? I have to return it, pay to return it and they'll send me a new one. Am I really supposed to trust that this new one, this third one, is going to work any better than the first two?
Lucky for me I have a friend that works for Garmin and is going to let me use their employee discount. So although I will miss the Fitbit community I will not miss the inferior products and poor customer service. Vivofit!
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
Best Answer
09-05-2018
05:12
- last edited on
11-08-2025
07:59
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
09-05-2018
05:12
- last edited on
11-08-2025
07:59
by
MarreFitbit
Hey @Ks1Sunflower, it's great to see you around.
I appreciate all the efforts in trying to fix this and sorry to hear about what happened with your tracker. If in the future there is something we can help you with, do not hesitate to post it.
Keep the stepping up! ![]()
Best Answer
09-05-2018
05:12
- last edited on
11-08-2025
07:59
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
09-05-2018
05:12
- last edited on
11-08-2025
07:59
by
MarreFitbit
Hey @Ks1Sunflower, it's great to see you around.
I appreciate all the efforts in trying to fix this and sorry to hear about what happened with your tracker. If in the future there is something we can help you with, do not hesitate to post it.
Keep the stepping up! ![]()
Best Answer