Blaze screen not coming on

[Kmalseed]

My Blaze screen has gone black.  When I put it on the charger three fitbit logos come up but nothing else. Sometimes it will have lines going across it. I just got it in September for a birthday gift. I have tried restarting it and that has not fixed the issue. I have not had it in water and not damaged it in anyway. I don't know why it stopped working. 

[DavideFitbit]

Hello @Kmalseed, it's good to see you around in the forums for the first time. I'm sorry to see you've been experiencing this with your Blaze's screen. Sorry for the late reply. 

Thank you for all the details that you've provided and sharing that you already tried the restart procedure, I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. I hope everything goes well.

Please keep me posted. 

[abo787]

My screen won’t come on either after not using it for a couple of months.  Everything seems fine when in the charger. I can sync it etc in the charger. Once I take it out nothing happens, black screen, no green lights etc it’s basically dead. Have tried the restart procedure a number of times. Brought it last year but unfortunately can’t find receipt so I’m guessing I now have a very small paper weight? 😕

[fnz8665]

Mine went ‘dead’ this weekend. It was working fine. I took it off to go for a swim and noticed the Fitbit logo when I put it back on. I tried everything but it seemed locked. Did the hard restart. The screen ‘fluttered’ for a bit I could intermittently see time. Now it is just black. However when I sync it still reports steps, sleep, etc. 

any ideas? 

[DavideFitbit]

Hello @abo787 and @fnz8665, welcome to the Community forums to the new users, and thank you for sharing all this information about what you've been experiencing. 

Thank you for confirming that you already tried to restart the device. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

Keep me posted on the outcome.