help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze screen not turning on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-24-2018 05:54 - last edited on ‎04-25-2018 12:32 by Moderator Alum

‎04-24-2018 05:54 - last edited on ‎04-25-2018 12:32 by Moderator Alum

Good morning.

 

My blaze fitbit decided to stop working today. I have tried resetting it and everything and the screen is still black. The green sensor is on and it appears to be on but it will not give me a screen. I have reached out to Fitbit support but they have not gotten back to me. I'm highly disappointed at this point in using Fitbit products. 

 

Moderator edit: Clarified subject

Best Answer
1 REPLY 1

‎04-25-2018 12:34 - last edited on ‎07-24-2025 05:35 by Fitbit Moderator

‎04-25-2018 12:34 - last edited on ‎07-24-2025 05:35 by Fitbit Moderator

Hi there @BryanneK. Welcome to the Community Forums! 🙂

I'm very sorry to hear you're having issues with the display on your Blaze not responding and thanks a lot for trying to restart it.

I've confirmed with our Support Team that they've already taken care of this and a replacement is on its way to get you back on track. Hope you receive it soon!

If you need more help, feel free to let me know and anything else you may need, I'm here to help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer