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Blaze screen not turning on

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‎04-24-2018 05:54 - last edited on ‎04-25-2018 12:32 by Moderator Alum

‎04-24-2018 05:54 - last edited on ‎04-25-2018 12:32 by Moderator Alum

Good morning.

 

My blaze fitbit decided to stop working today. I have tried resetting it and everything and the screen is still black. The green sensor is on and it appears to be on but it will not give me a screen. I have reached out to Fitbit support but they have not gotten back to me. I'm highly disappointed at this point in using Fitbit products. 

 

Moderator edit: Clarified subject

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1 REPLY 1

‎04-25-2018 12:34

‎04-25-2018 12:34

Hi there @BryanneK. Welcome to the Community Forums! 🙂

 

I'm very sorry to hear you're having issues with the display on your Blaze not responding and thanks a lot for trying to restart it.

 

I've confirmed with our Support Team that they've already taken care of this and a replacement is on its way to get you back on track. Hope you receive it soon!

 

If you need more help, feel free to let me know and anything else you may need, I'm here to help!

Ferdin | Community Moderator, Fitbit

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