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Blaze screen smashed

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‎06-02-2018 00:41 - last edited on ‎06-04-2018 05:43 by Moderator Alum

‎06-02-2018 00:41 - last edited on ‎06-04-2018 05:43 by Moderator Alum

Hi all, I had a stupid fall on the stairs and have now got a smashed Blaze screen. Is there a way to replace this without having to buy a brand new one? 

3A6CF14E-3425-4606-9F0B-727327709D7E.jpeg

 

Moderator edit: subject for clarity

Best Answer
0 Votes
4 REPLIES 4

‎06-02-2018 06:15

‎06-02-2018 06:15

Sorry they are not repairable.

 

But contact support and see what they can offer you

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎06-04-2018 05:44

‎06-04-2018 05:44

Hey @Soapdish, it's great to welcome you and @WendyB thanks for stopping by.

 

I am sorry to hear about what happened and would like to know if you followed our friend's recommendation and contacted our support team, have they offered you any solution?

 

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎06-04-2018 07:39

In response to AlejandraFitbit

‎06-04-2018 07:39

The help team at fitbit have been very responsive thanks. They checked to see if it was still in warranty but unfortunately it's just out. It cannot be fixed so They have now offered me a 25% discount in buying another one...which I intend to use.

Best Answer

‎06-06-2018 04:10

In response to Soapdish

‎06-06-2018 04:10

I am glad to hear that @Soapdish. If you are considering to purchase another Fitbit, you can check out this page, where you will be able to compare all of trackers and search for the one that meet your needs.

 

If you need anything else, do not hesitate to post it. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer