Blaze screen won’t turn on

[Spartangirl44]

Today my blaze  screen stopped displaying. I put it on the charger for over an hour with no luck. When I press the left and lower right button together it vibrates twice. Then after about 15 seconds it vibrates once followed by flashing green lights. after a few seconds they stop and nothing happens.

[Vicki67]

I'm having somewhat the same issue. The screen went black. I did get it to respond eventually by pushing the left and right bottom buttons then went to my app and resynced it. But after a few moments it goes black again and doesn't respond unless I resync it. I find it irritating to do this everytime. 

[LiliyaFitbit]

Welcome to the forums @Spartangirl44 ! It's nice to see you around @Vicki67 ! 

@Vicki67 thank you for sharing the details of the issue you're experiencing with your Fitbit Blaze not turning on. I appreciate your efforts to resolve this and would like to confirm if you've tried the complete troubleshooting steps to resolve this. 

@Spartangirl44 I'm sorry to hear about your experience and appreciate your troubleshooting efforts. 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

If you have any questions, feel free to let me know.

[Vicki67]

I have tried everything. I have to restart it then it will come on but only for a few minutes.I really love my fitbit blaze. I don't know what I'm going to do without it. If you have anymore options please let me know.

[LiliyaFitbit]

Hi @Vicki67, thank you for your reply. 

Thanks so much for taking the time to troubleshoot the issue you're experiencing. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

Feel free to reach out if you have any other questions.

[Vicki67]

I don't know what happened but my Blaze is working again. Thank goodness. 

[LiliyaFitbit]

Hi @Vicki67, thank you for the update!

I am glad to hear your Blaze is working now and you can continue working on your goals! Thank you for your time and efforts. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums!

[Luvmoi2x]

Same here, it keeps going black and does do anything until i put it on the charger. Then it does it again. Ive followed all the things said on the help.

[Vicki67]

There has to be something going on with my Blaze. It was working when I went to work this morning. Now it is judt stuck on the firbit logo. I can't even get it to vibrate to reset. This is getting ols super fast. I did notice on the back where it connects to the charger it seems to be defected. I was sweating alot at work. Like I did last week when it started this issue. I really hope something can be done about this. I paid too much money for my Blaze for this to happen. When it has nothing to do with how I cared for it. It's on my wrist most of the time other then when it's on the charger. Feeling discouraged over this. Can I get some serious help here!?

[LiliyaFitbit]

Welcome to the forums @Luvmoi2x ! I am glad to see you around @Vicki67 

@Luvmoi2x Thank you for sharing your experience. I appreciate your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@Vicki67 I am sorry to hear your Fitbit Blaze is stuck on the Fitbit logo now. Thank you for providing a photo. I totally understand how you are feeling. Since you've contacted the Support team already, I recommend to keep working with them as they will be glad to help you out and provide you a solution. 

I'll be around if you need further assistance.

[Vicki67]

[Rob429]

I've had the same issue all day. It was in the charger for a hour. Still no different. It's still reading my steps and all, but a black back lit screen and green lights. Restart won't work.

[LiliyaFitbit]

Welcome to the forums @Rob429! It's nice to see you around @Vicki67 .

@Vicki67 thank you for providing a photo of your device. I really appreciate your time and efforts. Since you've contacted the Support team already regarding this issue, I recommend to keep working with them as they will be glad to help you out and provide you a solution. 

@Rob429 thank you for sharing your experience. I appreciate your efforts to resolve this. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them.

Feel free to reach out if you have any other questions.

[Vicki67]

They apparently they can't or won't help me out. I warranty expired. But I've only have it a couple of years. Feeling disappointed in thr amount of money I spent on a product like this. I take very good care of my things. All they could offer me was a 25% coupon off of select fitbits. I don't want any others other then my Blaze. I may have to look into a cheaper tracker. That way when it goes bad I won't be out so much money. I have heard about many people sending in their not working fitbits and getting a replace one free of charge.  Just disappointed in Fitbit for not taking better care of their customers!

[LiliyaFitbit]

Hi @Vicki67, thank you for your reply. I am sorry for the delayed response. 

I appreciate your participation in the Forums and for sharing your experience with Customer Support. I am sure they tried to help you in the best possible manner, each case is reviewed individually and the troubleshooting and a solution that's being provided is based on the Fitbit Warranty. I totally understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences and hope to keep you in the Fitbit family. 

If you have any questions, feel free to let me know.