Locked on temperature screen

[LindaRamage]

Hi, my blaze has locked itself onto a temperature screen. Have tried syncing to my phone, charging and resetting my blaze and nothing has helped. Any ideas please?

[AlejandraFitbit]

A warm welcome to the Community @LindaRamage.

Thanks for troubleshooting this by yourself. Since the troubleshoot you tried didn't work, I recommend keeping an eye on your inbox for further assistance.

Catch you later. 

[LindaRamage]

Thank you, hopefully someone can help me soon. Frustrating when you can't get the use of your tracker

[Valmul]

Hi. My blaze is doing the same just this afternoon. I  have tried the usual troubleshooting suggestions. It won't switch off or do anything at all.

[AlejandraFitbit]

Hey there @Valmul, welcome to the Forums and @LindaRamage thanks for getting back.

@Valmul As recommended to our friend, please keep an eye on your inbox for further instructions. Now @LindaRamage did our support team contact you back, have you received a solution for this?

Let me know how it goes. 

[LindaRamage · Accepted solution]

Hi, I kept resetting my blaze and managed to get it to sync but 3 times it went back to the temperature screen. However last time I reset my blaze seems to have done the trick as it is working as normal again

[AlejandraFitbit]

Thanks for the update @LindaRamage, those are great news.

I am glad to hear that your tracker is now working properly and thanks for sharing the steps you did in order to make it work again. If you need anything else, do not hesitate in posting it.

Happy stepping! 

[Siti.my]

Hi. My blaze also happened to be same as above. It keep shows temp either hot or freezing thermometer. I've tried to resetting it since months back. And it always be like that again. It's frustrating that I cannot use my blaze since early this year

[LindaRamage]

I kept resetting it - it took about 15 attempts to reset before it reverted
to the fitbit logo. Was annoying and time-consuming but has worked normally
since resetting

[AlejandraFitbit]

It's great to welcome you @Siti.my and @LindaRamage thanks for stopping by.

I appreciate the efforts in trying to fix this issue, please keep an eye on your inbox for further instructions.

Keep me posted about the resolution of this. 

[Ghostrdr37]

My Blaze is doing the same thing. It seems to shut down after getting a temperature icon. Blaze doesn’t seem to be getting hot to the touch.

[LindaRamage]

Mine was the same. It hasn't been in extreme temperatures either. Persevere with trying to reset and you'll get it to reset eventually - not ideal but no other option. Once it resets, sync it with your phone and all should be ok from there. It took me approx 20 mins constantly trying to reset on one occasion so don't give up

[Ghostrdr37]

My Blaze has been doing this for 3 days. No matter how many times I reset and sync. This comes up on mine. It’s not getting hot. Just locking up on the temperature icon until it finally shutdown. After a bit I can turn it back on and sync. Then it will work fine for a few hours. Please help.

[LindaRamage]

Hiya, hopefully someone on the support team will be able to help you further. Just keep resetting until you hear from them and hopefully it resolves itself. Good luck xx

[Tomi_Trademarc]

Hey guys I'm stuck on the temperature screen now also since yesterday. I tried to charge it thinking that could fix the issue. I have been trying to reset holding the left and bottom right button for about half an hour and still nothing. Will must likely take it back as this is unacceptable; I have only had the device since late last year and it's in very good condition still. Hoping an upgrade to the Versa will have much fewer flaws 😕

[LindaRamage]

Hi,

Just keep trying to reset meantime - it will work at some point. I have had
no issues since mines needed reset a few months ago so doesn't seem to be a
fault that keeps repeating. Good luck

--
Love Linda

[ScottGoodno]

I have the same issue as the topic of this thread - namely that my Fitbit is locked on the hot environment screen and refuses to respond to the restart process (no environmental extremes but I have noticed the battery life seems to be requiring more frequent charging).  The only solutions that I've seen are to keep trying and maybe the Fitbit will respond eventually or to keep an eye on one's inbox.  I've tried the restart process many times with no results other than the continued display of the temperature logo.  I've enjoyed Fitbit products for years but am a little dismayed by the lack of answers on a subject that seems fairly prevalent.  I'll keep looking but don't really appreciate an interruption to the fitness goals I've set for myself (one of the basics is tied to my Fitbit recordings - not having that is annoying).

[Ghostrdr37]

Good luck with your Fitbit. All Fitbit could offer me is 15% off my next Fitbit. Never got any other help. I said screw it if that is how they want to treat their customers when their products fail because of their engineers produce low quality items, then I don’t need them. I bought a fitness tracker off Amazon for $25 that does the same thing me Blaze did plus a lot more like heart rate and blood pressure montering, water proof and much more. Good luck in your search. Hope this gives you some direction to head.

[Ghostrdr37]

Good luck with your upgrade because you will have to pay for it. I bought a fitness tracker for $25 that did everything my Blaze did plus a lot more.

[Tomi_Trademarc]

Unfortunately that reset never did end up working... but I contacted Fitbit customer support directly & within a few short messages, and after sending them a photo of my device with the error + another of my receipt that showed it was still under warranty, I was granted either a replacement of my Blaze device, or a refund of half of the cost towards a new device. 

As I was very happy with the Blaze up to that point I asked for a replacement which came in about 3 working days. I was sent the module only, but that is all I needed. 

Unlike these other people I think I went about it the right way and was given a free replacement so very pleased!