Blaze sensor not working

[d1mples]

I've noticed that my Blaze no longer tracks my heart rate during exercise or resting. The green light is off. I've followed previous users solutions of "turning off heart rate, force syncing, turn on heart rate, force sync and auto heart rate force sync," along with shutdown with no real success.

This is 3rd Fitbit (3 different models) that doesn't do what it's supposed to after some months. I'm losing faith in Fitbit as a brand.

Moderator edit: subject for clarity

[d1mples]

No lights

Off

Sync

On

Sync

Auto

Sync

It's on

[AlejandraFitbit]

Hey @d1mples, it's great to see you around.

Thanks for troubleshooting this by yourself and for the attachments. Since the troubleshoot you have tried didn't work, I recommend keeping an eye on your inbox for further assistance.

Keep me posted. 

[d1mples]

Hi, I never did get additional help with this.  After several resets it came on again, however I now have additional issues.

Please see new post.

Regards

Deniece

[AlejandraFitbit]

Thanks for the update @d1mples.

It is weird to hear that you haven't received any news from our support team, have you checked your spam folder to see if a reply is there? Also, which are the new issues you are experiencing with your Fitbit?

Hope to hear from you soon. 

[d1mples]

I haven't seen any email. Fitbit is on my Safe Sender so wouldn't go to
Junk. All emails received thus far comes into my Inbox. I will continue
to monitor my Junk Mail in the event that it does go there.