Blaze setup help

[Rashmi]

Hi. I'm already using a surge and I'm trying to add new blaze to the app. While the app has identified the device and setup is complete with number validation but the device screen is still showing the set up message. I have restarted my phone, unpaired devices, nothing has helped. Tried restarting the Blaze but that's not happening for some odd reason. Pls suggest what should I do or check to ensure I can move forward from the setup message on the blaze for it to start tracking.

[EmersonFitbit]

@davica Hey there! What are you using to setup? Desktop, tablet, laptop, or mobile? Dependent on the type of device you're using to setup, there's a number of options. Learn more about the best way to pair your tracker here. 

[Kimpossible82]

My Blaze won't connect with Windows 10. I was able to connect to my iPhone.

I uninstalled Fit Bit connect at the start of the process, as directed by set up.

The desktop app went through steps to connect with the number on the screen, and then times out with a "cannot connect" message. The Blaze is plugged into the port on my computer during set up. What can I do?

UPDATE: after numerous tries, it connected to the computer and updated. Phew.

[EmersonFitbit]

@Kimpossible82 I was sad until I read your edit. Nice work in getting your Blaze and running!

[KenniR]

I receieved my Ftibit Blaze today as well...I seem to be having the same issue as you.  Been trying to set it up for the better part of two hours now.  It says Hang on while it updates but goes no further,,,,smh

[Keley]

Guess Im in good company and hour and half in and still looking at the setup screen. What a disapointment.

[redecho1]

I am having the same issues. Been trying to get the update for 5 hours! Had no problem in the past setting up my flex and surge. 😞

[stephaniej55]

I am having the same issues. Apparently, support says the app for Windows phone won't be updated until after March 3rd and I am unable to get it to work on my Windows 10 PC. SO FRUSTRATED RIGHT NOW!!!

[valliek]

I just recieved my Blaze yesterday and there is no option for it yet on the setup page.

[ENH]

I am having the same issue - mine will not come off the set up screen either - the dongle was missing from the box too - I did try to charge the device - but not sure that even worked becuase the screen never changed. Spending $200 on the blaze it is very frustrating that is it no working!

[stephaniej55]

Update: I was finally able to get to the four digit code, but now it is requiring me to update the Blaze and no matter how many times I try it keeps saying update failed. I have tried to update it on my PC and on my phone. Did anyone else have this problem and were you able to finally do the update?

[SunsetRunner]

Hi @Stephaniej55 

Feel free to Restart your tracker, hope it helps 

[SunsetRunner]

@stephaniej55 yes. It took me 4.5 hrs of continued trying before my Blaze would even think about updating, and then a further 20mins to actually do the update. Persevere, it does it eventually.

[GFunk]

Frankly, I am disappointed with my new Fitbit Blaze.  The disappointment I'll mention here is the lack of error codes.

Turning the Fitbit Blaze on for the first time is a multi step process.  We have to connect to it; we have to update the firmware; and I don't know what else.  It seems that the Blaze disconnects several times throughout the process, fatally interrupting the installation process.  The solution is the same; to reset and/or to restart, so it can resume the process on the next step.  Lather-rinse-repeat several times, and the Blaze is working.

If Fitbit would provide better diagnostics, two things would happen.  First, as an end user, I would know that progress was being made.  Second, Fitbit engineers would have an explicit way of knowing where the process was breaking.

[Rich_Laue]

As for disconnecting for me(Android ) amd my cousin(Mac) it happened when the phone and Mac went to sleep. I also has problems in the past with a allow call service.
I saw a progress bar on the Blazevejile updatung.

@ENH the dongle is not included, but any Fitbit dongle will work. If the screen is in the setup mode, the charging level will not be shown. What device are you using to set up the Blaze?

@valliek make sure your app is up to date, some reported having to remove the app or connect, the install a fresh copy. If your still having trouble, please let us know the device ypur using to set it up with

[valliek]

I'm all set, thank you😊

[that_girl]

So when your mobile device locates the tracker and the tracker gives you the 4 digits that you put in your phone, but then it wont sync..... do I just keep trying and it eventually will work?

Very frustrating.

[Kimpossible82]

That's what happened for me.

[ENH]

My app is up to date - I have uninstalled and re-installed - I have an
Android phone - LG - I am not even able to get code - my blaze will not
come out of set up mode.

[KarmaHappenz]

I am with the many others.....cannot get my Fitbit Blaze to come out of setup mode. My profile recognizes that I have the Blaze, but the Fitbit itself shows on the screen "fitbitsetup.com". Nothing in the instructions resolves my problem. Need some assistance....left feeling I wasted $199.00 😞

[Rich_Laue]

@KarmaHappenz i auggest song up your Blaze as a replacement device of your Blaze.

@ENH does your App say it found your Blaze?

@that_girl once you get the code and confirm it in both the app and on the Blaze, it mistnlikely will say an update is availible.
After the update it should sync.