07-24-2018
19:29
- last edited on
07-25-2018
05:22
by
AlejandraFitbit
07-24-2018
19:29
- last edited on
07-25-2018
05:22
by
AlejandraFitbit
Good grief, I need a good kick from vandamme for buying a Blaze for my wife, after my Surge is falling apart and got zero support from customer support.
Anyway, the screen on the Blaze is stuck with 3 Fitbit logos going from left to right. Before any moderator comes here and recommends doing any reset holdup, did that x 40, so no rest will work. Tried draining the battery, recharge reset, nothing. Is this another defect?
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
07-27-2018 13:53
07-27-2018 13:53
What a waste, stuck with 3 logos, another $200 of my cash wasted after my surge fell apart too
hold on before anybody comes and starts " Hello! welcome to the forums .....already tried the following :
1. Hard reset- doesn't work
2. Drained battery , recharged -doesn't work
3. Tried USB connection and re- adding to pc for initial setup -doesn't work
4. Try to re-connect to Bluetooth on latest app on phone - doesn't work
really disappointing with the 25% discount insult provided
even more disappointed at myself for buying this for my wife even after my Blaze fella apart 😕
would love to hear what you well compensated moderators have to say about this one...
07-25-2018 05:23
07-25-2018 05:23
07-27-2018 13:53
07-27-2018 13:53
What a waste, stuck with 3 logos, another $200 of my cash wasted after my surge fell apart too
hold on before anybody comes and starts " Hello! welcome to the forums .....already tried the following :
1. Hard reset- doesn't work
2. Drained battery , recharged -doesn't work
3. Tried USB connection and re- adding to pc for initial setup -doesn't work
4. Try to re-connect to Bluetooth on latest app on phone - doesn't work
really disappointing with the 25% discount insult provided
even more disappointed at myself for buying this for my wife even after my Blaze fella apart 😕
would love to hear what you well compensated moderators have to say about this one...
07-27-2018 14:02
07-27-2018 14:04
07-27-2018 14:04
I have a sledge hammer waiting in the garage as this is the second FITBIT device that has failed on me
really disappointed with the 25% discount of a replacement offer. what an insult
07-29-2018 06:05
07-29-2018 06:05
Thanks for getting back @Jungoes.
I appreciate the attachments and it's great to hear that you have already contacted support and were offered a discount for a next purchase. If you haven't checked our warranty policy, please do it.
Also, if you are interested in using that discount, in this page you will be able to compare all of our trackers, maybe there is one that meet your needs.
Keep the stepping up!
02-04-2019 09:10
02-04-2019 09:10
I am already down by $500 dollars on 2 watches that did'nt even last a year with good usage
the support provided was very poor, if I was offered replacements for Both yes I would have been fine with that, but to offer a 25% discount on buying another watch that could fail again ? very bad experience with Fitbit.
Interesting to see so many other people complain about these defects and nothing has been done.