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Blaze showing incorrect time and date

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‎05-10-2019 23:46 - last edited on ‎05-12-2019 17:37 by Fitbit Moderator

‎05-10-2019 23:46 - last edited on ‎05-12-2019 17:37 by Fitbit Moderator

hi, my furniture blaze showing wrong time and date. Even after showing it's synced, in reality it is showing wrong time and date. Also, my android phone(one plus 2) is not able to connect Bluetooth of blaze.

please give me suggestions.

thanks

 

Moderator edit: updated subject for clarity

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‎05-12-2019 17:36

‎05-12-2019 17:36

Hi @jainr, welcome to our Community Forums!

 

I'm sorry for my delayed response. Thanks for letting me know that your Blaze is showing the incorrect time and unable to connect via Bluetooth. Let me explain that currently your One Plus 2 doesn't appear in the support devices list, which is the reason why your Blaze isn't connecting. Our team is always working to add more device that can fully work with the Fitbit app and its features, so keep checking that list.

 

Now, about the time and date displayed incorrectly, if you haven't done so, I'd suggest to try restarting your Blaze. Then sync it with the Fitbit app by using another supported phone or a computer making sure to turn off other Bluetooth connections when not in use. For instructions to manually sync your device, check this help article.

 

I'll be around, so keep me posted.

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