Blaze showing incorrect time

[daveowen]

is there anyone having issues with the clock on the fitbit blaze

basically i always take my tracker off at night and shutdown

when i wake up i put my tracker on it is showing the time on which i turned off the tracker

to get the correct time i have to sync the tracker to get the right time and date

ever since i updated my tracker this has happened

does anyone have ideas of which to fix this please

thankyou

Moderator edit: updated subject for clarity

[SunsetRunner]

According to the update notes, you have to resync when the Blaze is shut down in order to get the new time. 

[FerdinandFitbit]

Hi there @daveowen. Good to see you in the Community! 🙂

As @SunsetRunner mentions, when it comes to the time on your Blaze not being correct after you turn it off and back on, this is due to a change that came with the latest firmware update.

You must now sync your tracker after shut down to see the correct time. In other words, if your tracker runs out of battery or if you manually shut it down, you must sync it after it turning it on to see the current time.

For more information on the other features and changes that came with the latest update, take a look at this article.

Let me know if you need more help with this!

[Smiley85]

Mine won't correct the time even when sync. Started today the problem with the new firmware.

[FerdinandFitbit]

Hi @Smiley85. Good to see you in the Community! 🙂

I can  recommend setting up your tracker as a new device. For this, go to the Account section on your app and here choose the option that says "Set up a new device". Set up your tracker as if it was a replacement and just follow the on-screen instructions. After that, it should all be working correctly.

let me know how it goes!

[Smiley85]

I got it to sync after the 3 phone restart. It seem like it was stuck on yesterdays date. Thanks.

[FerdinandFitbit]

Great to hear that you're now back on track @Smiley85.

Anything else, let me know. Happy stepping! 😄

[Aszeliga]

I have been having more issues since this latest update. My clock showed the wrong time too today, and manually syncing it did update the clock. Syncing is supposed to be automatic but it is not always syncing, which is another issue.

[LK777]

If this is a new feature then I'm very unhappy with the update. Is this a new bug that will be fixed in a future release? I rely on being able to turn on my fitbit and use it as a watch, and now that feature has been removed. I don't always have time to resync, and will probably stop using the product if it isn't fixed.

[mattyboy]

To correct the time after a Blaze shutdown I have to sync with my PC/laptop via USB. A sync with my phone via bluetooth does not correct the time.

I had believed that this problem was due to a bug the app for Windows 10 Mobile, but since the app became Windows 10 Universal and is therefore identical across all Windows 10 hardware, and also that other operating system platforms are encountering this error, I now think that the problem is with the Blaze. Maybe.

[Rich_Laue]

@mattyboy did you read @FerdinandFitbit's post above, and the link be provided.. You may also read the top post in the firmware update thread. 

To answer top question in this thread, no I don't have problems, with 4 tracker a connected to my account, I never turn any off. 

[LK777]

Hi @FerdinandFitbit, thank you for clarifying that this is a known problem. Can you tell me if this defect is planned to be fixed?

[mattyboy]

---

@Rich_Laue wrote:

@mattyboy did you read @FerdinandFitbit's post above, and the link be provided.. You may also read the top post in the firmware update thread. 

To answer top question in this thread, no I don't have problems, with 4 tracker a connected to my account, I never turn any off. 

---

Hi @Rich_Laue

Yes, I did read @FerdinandFitbit't posts but neither of them mention that the sync has to be done via USB, and that is the only solution that works for me. A sync via bluetooth to my phone does not correct the time.

Cheers!

[Rich_Laue]

I don't know why but the sync should not have to be done through the cable, a phone and Bluetooth should work fine. I left my blaze off for two days. It synced fine through the phone. 

Have you restarted the blaze yet? 

[Aszeliga]

Thank you for getting back to me. When I followed someone’s instructions to "manually sync" the Blaze, it worked with the incorrect time issue. When I read the question today about “restarting” the Blaze, which I did not know what that meant, I Googled it and realized that I did not do that. So I just did it. We’ll see what happens (i.e. losing syncing). The instructions said it would also correct the issue I have of the Blaze not “waking up” when I tap it, and that still does not work, which means I have to use the “back” button all the time. Anyway, thank you for all your help.

[FerdinandFitbit]

Hi there guys, good to see you here! 🙂

@LK777, no worries 🙂 Now, this is not a "known problem". Due to the changes that were made in the firmware and the way they work with the tracker this is an expected behaviour and you should make sure to sync your tracker after it runs out of battery or you turn it off.

@mattyboy @Aszeliga, as @Rich_Laue said, syncing through the charging cradle or via bluetooth to your mobile devices or computers should not make any difference, it should work the same on both situations.

Let me know if you need more help!

[LK777]

@FerdinandFitbit, from the user perspective, this is a defect. As I explained, this a a loss of functionality and I don't want to resync just because I turned the fitbit off and I want to know what time it is. It's a nuisance, not a feature, and there needs to be a ticket logged to mark it as something that needs to be fixed.

For example, the fitbit is not waterproof. So when you get out of the shower or the pool, and turn it back on, you also have to wait the few minutes it takes to sync just to get the clock to work? What if you didn't bring your phone with you? That's just not reasonable, and makes the product less useful. 

I specifically bought the Blaze so it could function in place of my watch in addition to being a fitbit.

"Expected behavior" means the same thing as "known problem", because it used to work, now it doesn't, and you know it doesn't. Forcing people to sync just to set the clock is not acceptable behavior to a user.

[Rich_Laue]

So do to turn your watch off every time it is removed from the arm, I don't and I see no reason to turn the Fitbit off. Plus there is only 2 models that are easy to turn off. 

[FerdinandFitbit]

@LK777,  thank you so much for your feedback, As of right now, we don't have any news on this being addressed but as soon as I can get any update about this, I'll be sure to let you guys know.

[R-Loughlin]

As I'v mentioned in another thread on this issue, my other half HAS to turn his fitbit off while he works, he's a bus driver and the motion of the bus was causing steps and stairs to be counted wrongly (the first time we noticed it happened, he came home with almost 1000 stairs counted!). What he was using it for quite happily during his shift was to turn it on to check the time and turn it off again and keep driving. Now that's useless to him.

He also has major issues syncing (it can be up to 5 days at a time between getting it to sync, and we have tried everything recommened on these boards with no luck), so he isn't very happy that this is meant to be a feature of the update!