Blaze shuts off randomly

[stevierayfrog]

Just as other customers have reported, my Blaze is shutting off randomly, even when it has 1/2 a charge. I've tried suggestions in other posts (ie: each time it happens, I restart it at least 3 times) which seems to satisfy the Blaze for up to a week, but the problem returns and by the time i realize it, I've lost a few hours of steps (so then, what's the point of tracking?).

I started with the Charge HR and when that stopped holding a charge, I moved to the Surge and when that band starting pulling away from the watch face I moved to the next new and shiny model (the Blaze), but I'm a bit annoyed at myself to keep rewarding fitbit when my current device has problems. 

Is there some surefire way to correct this?

Thanks for listening.

Moderator edit: Subject for clarity

[AlejandraFitbit]

It's great to see you around @stevierayfrog, thanks for troubleshooting this by yourself.

Since the troubleshoot you tried didn't work, I recommend keeping an eye on your inbox for further instructions. In the meantime, you can take a look at this post to see if the issue isn't with the battery.

Catch you later. 

[Aurulma]

Alejandra,

     I have seen a few posts with the same information, that the Blaze is shutting off on it's own and is losing tracking. I am having the same issue with my Blaze and it's only been a week and a half. Rather than making another post on the boards, I thought I'd reply to you post and ask what steps need taken to follow-up with the issue. I have already tried the triple reset and have managed to get into the device and forced a shutdown to see if I just wasn't restarting it correctly, but it still shuts off randomly, even while in the menus looking at the device. Sometimes it won't come back on for several minutes and after the last mystery shutdown it hasn't come back on yet and it's been a half hour.

     Any assistance would be keen.

Thank you.

[stevierayfrog]

Hi Aurulma, 

Thanks for the reminder to follow up on my experience.

After posting my original message, I got a PM from FitBit telling me I was just outside of warranty and offering a small discount if I wanted to buy yet another device. I bought another Blaze from Amazon since their discount was better than what FitBit offered. I took some of the $$$ I saved on the device and put it toward a squaretrade warranty; no doubt I'll eventually use it. I'm two months into my new Blaze and it's shut down and lost info twice -- heck, once a month actually feels better than expected.  (Yes, I'm bitter about my experience with FitBit devices and reluctantly stick with them because my wife and friends share weekend challenges, etc.). I hope you have a better experience overall, but don't sleep on the warranty expiration date like I did. Overall I get more joy than frustration from my device, but jeez, I wish they had better quality. Good luck!

[Aurulma]

Stevie,

     I just got mine last Wednesday. I would hate to hear that I'm out of warranty on it, so I'm hoping for some clarity soon.

     Thanks for the info.

A-

[Tlhze]

I've noticed this same issue with my Blaze for a month now!  I first noticed that my alarms stopped working, then my calls wouldn't notify me, or texts wouldn't vibrate.  Now it shuts its self off randomly and  then I have to turn it back on, the time is wrong.  It shut its self off last night,  so it missed tracking my sleep and who knows how many steps it hasn't tracked.  I too, have searched out the problem and tried fixing it, turning it off and on doesn't seem to help mine, it does this daily!

  I'm frustrated like this other person,  why keep upgrading if things keep going wrong with the fitbits?  I've upgraded 4 trimes, it may be time to try a different brand.

[5arahr]

Mine was doing this as well... I contacted fitbit support and they replaced it. I was within my warranty, so it was a quick process.

[Aurulma]

Update on mine. Related during initial warranty. Since I bought it at a retailer insteadof thru Fitbit I had to take it back to the retailer. Bit if a nuisance, but that's it. New unit has been working fine without issue since replacement. 

[Ajrobinson]

I'm starting tohave the same problem. My battery died on my old one a couple months ago,  and now my replacement is starting to exhibit the symptoms you had,  randomly turning off. 

[stevierayfrog]

My replacement Blaze shut off this weekend and now won't take a charge. Holy smokes, this is a bit silly. I bought this one just under 8 months ago. It feels more like I'm renting them.

[JosBoy]

My Blaze started doing the same thing about a month ago after running flawlessly for about 15 months.  I, too, had the HR but a software push by Fitbit killed that unit.  Fitbit gave me a 25% discount on the price of the Blaze and now I am losing confidence in its reliability.  (I use it for my alarm clock.)  The unit was not low on battery power for any of the 3 times this has happened (and the frequency is increasing...).

The only way to get it to power back up is to put it in the charging cradle and then re-sync it.  I am starting to think that this is yet another planned obsolescence by Fitbit to get its customers to buy another unit....

[JosBoy]

Folks, last time (with the Charge) it was a software update push that "could not be undone" and rendered the unit unusable.  The issue with the Blaze would seems to be software related as well, maybe tied to the two updates recently?  I really hope that Fitbit steps up and fixes this.  I, like others, do not want to keep funding a company whose products work just barely beyond their warranty...

[stevierayfrog]

Dang, @JosBoy, I hope you find a resolution. I've had horrible luck with my FitBit devices. My wife has had good luck with hers. After my latest problems, I've finally jumped from the FitBit ecosystem. I really miss the challenges with friends, but I couldn't give FitBit any more money for their flawed hardware. Good Luck!

[TigersUnlimited]

@JosBoy This is such bull**ahem** from Fitbit. My experience is very similar with @JosBoy I started with the Fitbit HR, then 13 months in the whole watch started disintegrating and falling into pieces. I phoned Fitbit and because it was out of warranty, they have me 25% of a new one, and I bought the Blaze. 15 months in, I started to have issues, and now it will shut itself off if I wear it on my wrist for more than 5 minutes. And it won't turn back on with button pressing or anything. I have to put it in the charging cradle to restart it. But if I leave it on my desk, it runs six days without before the battery dies. So I know 100% this is not a battery issue. I'm really pissed off at Fitbit now for this is the second time their products die just outside warranty period. Judging from this thread, Fitbit is really going downhill from here. I'm seriously thinking of switching to Samsung Gear and call it a day. 

[TigersUnlimited]

@AlejandraFitbit I just posted my issue in this thread, very similar to @JosBoy And as I pointed out, mine is not a battery issue because it will run for 6 days of left on desk. I haven't been able to used my Blaze since April 28. This is some serious Fitbit quality issue. I would expect this substandard quality if I bought a no name from AliExpress. But this is Fitbit! I paid premium and recieved a watch for 15 months of use? I think I'll take my money elsewhere like Samsung instead. 

[Swhastings]

My Fitbit blaze is doing the same thing. I charged it for 12 hours and it says it’s 95% charges then after wearing it for a couple of hours it’s turned off and can’t get it to turn back on until I connect it back to the charger.