Blaze software issues

[Dazza9t9]

I’m hoping someone can help me with this

I have had my blaze for 7 months now and it has worked perfect. I have tracked runs. Walks, gym sessions, cycling All with no issues.

i use an iPhone 6 with the app and again no issues. 

Linked to the app is the following apps

strava

runkeeper

myfitnesspal

i have not directly used these apps since having my Fitbit but have all been sync with no issues.

last month I went on holiday to America and the Fitbit worked a great. However since coming back issues have started

the app is recording exercise throughout the day and in some cases recording it weeks in advance. Saying I am doing 18 mins every hour when’s I am not. 

I have deleted the app off my phone and reinstalled it. I have deleted run keeper and fitness pal off my phone all together I have even let the blaze battery die and re charge but nothing has made a difference. 

It Ian driving me up the wall as it was working perfect prior to this occurring 

how can I get it working right again?

[Julia_G]

Hi, @Dazza9t9, are you saying that activities are appearing on your log that you have not done, including activities in the future?  Can you share a screen shot so someone can have a better look?

[Dazza9t9]

Yeah that’s exactly it. 

It seems to be 18 min bursts it’s adding on 

including in the future 

[Dazza9t9]

[Dazza9t9]

It is saying myfitnesspal but I deleted that off my phone and don’t use it

it is showing 18 min bursts a fair few times per day

[Julia_G]

Hi, @Dazza9t9, there is someone else seeing something similar.  You might want to have a look at this thread.  I have tagged the person responsible for identifying new issues, and I will keep my eye out for other instances.  At the moment it is difficult to work out what might be going on, as so far I have only seen these two reports.  But obviously something very weird is going on!

[Dazza9t9]

Thank you.

hopefully will be able to get this problem sorted