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Blaze steps amount not being accurate

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‎07-31-2018 09:40 - last edited on ‎08-01-2018 04:31 by Moderator Alum

‎07-31-2018 09:40 - last edited on ‎08-01-2018 04:31 by Moderator Alum

I noticed yesterday that my steps we're not recording. I would step in place 20 and it would register any steps, I also tried moving 20 and it registered 2. This is the worse time this could happen as I'm In a challenge at work. I have restarted it and no change... any suggestions? I'm so disappointed

 

 

Moderator edit: subject for clarity

Best Answer
4 REPLIES 4

‎08-01-2018 04:33 - last edited on ‎10-22-2025 10:32 by Fitbit Moderator

‎08-01-2018 04:33 - last edited on ‎10-22-2025 10:32 by Fitbit Moderator

A warm welcome to the Forums @Rvoegelin.

Thanks for troubleshooting this by yourself. If your tracker isn't being accurate, I recommend doing the following:

1. Put your device on your wrist.
2. Walk 100 steps, making sure to count a step each time one of your feet hits the ground.
3. Pause, then check your device to see your step count.

If your device counted more or less than 100 steps, restart the device and try the step test again. 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-01-2018 05:58

‎08-01-2018 05:58

Hi!

Hey you resolved the issue you had. I found the same issue yesterday and today. My phone has recorders 3955 steps for today while my fitbit blaze has only recorded 1526. 

I've tried resetting it and then using it but still not tracking properly. 

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‎08-01-2018 07:58

In response to N40M1

‎08-01-2018 07:58

No I have not had it resolved

Get Outlook for iOS
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‎08-01-2018 08:00

In response to AlejandraFitbit

‎08-01-2018 08:00

Good morning I have done as you have requested and I have not had any change I counted 100 steps and my device counted 78. I have rebooted it and still have had no change. Please advise
Renee

Get Outlook for iOS
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