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Blaze stopped registering my floors

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‎04-24-2017 16:50 - last edited on ‎04-28-2017 12:27 by Moderator Alum

‎04-24-2017 16:50 - last edited on ‎04-28-2017 12:27 by Moderator Alum

My fitbit stopped tracking stairs on Saturday.  I tried restarting it, and it still is not working.

 

Moderator edit: Subject for clarity

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4 REPLIES 4

‎04-26-2017 05:58

‎04-26-2017 05:58

It's great to see you around @Meghan1980 and thanks for troubleshooting this inconvenience by yourself. In this case, I recommend restarting your Blaze a couple of times more and after this test it.

 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎04-26-2017 06:03

In response to AlejandraFitbit

‎04-26-2017 06:03

That did not work. 😞

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‎04-26-2017 06:03

In response to AlejandraFitbit

‎04-26-2017 06:03

To restart is to press the two buttons simultaneously for 10 seconds, right?

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‎04-27-2017 04:33

In response to Meghan1980

‎04-27-2017 04:33

Thanks for the information @Meghan1980. For further instructions, I recommend keeping an eye on your inbox. 

 

See you around. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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