help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze stops tracking in exercise mode

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-05-2017 12:57

‎07-05-2017 12:57

Today whilst out on a 17 mile home the fitbit stopped the exercise tracking and went to the clock screen 5 times! The mostbot tracked was 3.6 miles. I don't know what is going on , wasn't any sleeve touching screen or buttons being pressed by me. Any ideas? I need to resolve this before a 30 miler next week!

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-06-2017 04:53

‎07-06-2017 04:53

It's great to see you around @SunsetRunner. Have you tried to restart your Blaze? If you haven't, I recommend restarting your tracker and test it. 

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

Best Answer
0 Votes
5 REPLIES 5

‎07-06-2017 04:53

‎07-06-2017 04:53

It's great to see you around @SunsetRunner. Have you tried to restart your Blaze? If you haven't, I recommend restarting your tracker and test it. 

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎07-06-2017 05:17

In response to AlejandraFitbit

‎07-06-2017 05:17

I will certainly give that a try thanks. I'll get back to you in due course 😀

Best Answer
0 Votes

‎07-20-2017 20:28

‎07-20-2017 20:28

I've had my Blaze for over a year and this has just started happening this month. Took my Surge out for an easy hike today and it held on to the end.  I think there may be a problem with the bluetooth dropping the Blaze which gets it's GPS from the phone unlike the Surge.  

Best Answer
0 Votes

‎07-21-2017 03:44

‎07-21-2017 03:44

I have the same problem since 2 weeks!

Are your notifications being disabled? But they are actually on?

Leaving the Fitbit App on the notification page is a help...

 

Grtz

Best Answer
0 Votes

‎07-21-2017 07:30 - edited ‎07-21-2017 07:54

In response to Cyldor

‎07-21-2017 07:30 - edited ‎07-21-2017 07:54

Notifications have always been a hit or miss and I suspect that the
communication, (bluetooth) or the lack of, is the culprit.
I can't say that this is the fault of my Fitbits as my other bluetooth
devices also have to be reestablished on occasion.

The problem as of late is, the stopping of my runs randomly which really
bothers me when I think I've done an epic trail run.
I say, I think epic but just good runs for me. I'm called "Trail Snail" to
my younger running friends. 😕

Best Answer
0 Votes