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Blaze stuck on Fitbit logo

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‎11-01-2018 10:59 - last edited on ‎11-02-2018 04:28 by Moderator Alum

‎11-01-2018 10:59 - last edited on ‎11-02-2018 04:28 by Moderator Alum

My Fitbit Blaze is stuck on the Fitbit logo which won't clear. Beside showing the logo am not able to do anything else. Not able to move it off the screen and doesn't register its charging. Can anyone help?

 

 

Moderator edit: subject

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‎11-01-2018 13:39 - edited ‎11-01-2018 13:39

‎11-01-2018 13:39 - edited ‎11-01-2018 13:39

Welcome to the forums!

 

Can you do a restart?

Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1


If not then  Contact Support.
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎11-02-2018 04:30

‎11-02-2018 04:30

A warm welcome to the Community @Dannyboy14 and @WendyB thanks for stopping by.

 

I appreciate all the efforts in trying to fix this issue. Upon checking with our support team, I was told that you followed our friend's recommendation and contacted them. I know they will be glad to help you out.

 

Let me know if you need anything else. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer